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Guest Services Manager

bullsheadearlswood.co.uk Logo

Bulls Head, Earlswood

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Location:
United Kingdom , Bristol

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As Guest Services Manager you will be the public face of our hotel – You will need to be adaptable and approachable. Leading a team that operates Reception creating a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes. If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

Job Responsibility:

  • Greeting every guest with a welcoming smile
  • providing the highest level of hospitality when working on reception
  • recruit, train and develop your team in reception
  • create and manage rotas ensuring staffing levels meet business demands and agreed budgets
  • ensuring all guests are aware of the hotel’s facilities and upselling services wherever possible
  • informing the guests of the local amenities offering advice and assistance when necessary
  • giving our guests the warmest hospitality and ensuring they want to return

Requirements:

  • Proven experience of a management role in a hotel reception
  • great work ethic
  • even greater personality
  • dedicated
  • motivated
  • able to adapt to changing circumstances
  • calm under pressure
What we offer:
  • A competitive salary negotiable dependent on experience
  • Stream - the ability to access up to 40% of your wages as you earn them each week
  • 28 days annual leave (rising to 33 days after 5 years)
  • Health cash plan
  • Generous employee discounts
  • Employee Assistance Programme
  • Enhanced maternity and paternity pay
  • Apprenticeships available
  • Life assurance
  • Bespoke training programmes accessible to all
  • An engaging & supportive work environment

Additional Information:

Job Posted:
May 14, 2026

Expiration:
June 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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