Guest Services Manager Jobs

Guest Services Manager

Holiday Inn Ipswich

Location:
United Kingdom , Colchester

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our Guest Service Managers work as one team to deliver a seamless, memorable guest experience across the hotel. With a strong Front Office background, you’ll take the lead on reception operations while developing the confidence and capability to support a multi-skilled Guest Service team across Food & Beverage and Meetings & Events. Full training will be provided, but your mindset should already be hands-on, adaptable and ready to step in wherever the guest journey needs you. From resolving a complex reservation to supporting a busy dinner service or ensuring an event runs smoothly, you’ll lead from the front, setting the standard every shift. You’ll have clear accountability for Front Office performance, while gaining broader operational exposure that makes this role ideal for an aspiring Operations Manager or Hotel Manager looking to take their next step.

Job Responsibility:

Recruiting, coaching and developing a high-performing Guest Service team
Leading and motivating Guest Service Assistants across Front Office, Food & Beverage and Meetings & Events
Proactively managing guest feedback and confidently resolving complaints to create positive outcomes
Identifying and driving sales opportunities while maintaining tight control of costs and stock
Working collaboratively with hotel departments to ensure smooth, joined-up operations
Ensuring safety, security and compliance standards are consistently met
Taking ownership of key Front Office responsibilities, including liaison with central reservations, maintaining PMS and OTA platforms, and delivering all Front Office KPIs consistently

Requirements:

Previous experience in a senior Front Office role within a hotel environment (e.g., Front Office Manager, Reception Supervisor, or Guest Service Assistant/Receptionist with Duty Manager responsibility)
Strong understanding of Front Office KPIs (loyalty recognition and enrolment, lead generation, guest satisfaction, problem resolution) with a proven track record of delivering service excellence
Keen to broaden skillset across all areas of Guest Service and actively seek opportunities beyond comfort zone
Build relationships quickly, communicate confidently, and connect naturally with guests and colleagues
Exceptional people leader, not afraid to roll up sleeves, lead from the front, and have tough conversations when needed
Thrive when coaching, developing, and motivating team to deliver their best

What we offer:

Discounted hotel stays around the globe, with food and beverage discounts
Attractive discounts across many major retailers, restaurants, and events
FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Personal and career development
Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice

Additional Information:

Job Posted:
December 26, 2025

Expiration:
January 08, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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