Guest Services Manager Job at Wilde Aparthotels (Dublin)

New

Guest Services Manager

Stepping into this role means taking the lead on one of our most exciting new co...

Location

United Kingdom , London

Salary:

53000.00 - 55000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Brings proven experience managing a broad range of hospitality and client‑facing services, with the ability to deliver seamless, end‑to‑end service excellence
Driven to create meaningful change, elevate standards, and make a tangible impact across the operation
Skilled at building strong, trusted relationships with clients at every level, fostering confidence and long‑term partnership
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together

Job Responsibility

Lead a high‑performing team, manage, motivate, and develop a team of 30 across front of house, events, client suites, floor management, and helpdesk operations
Drive exceptional client relationships and act as the primary point of contact for senior stakeholders, ensuring service excellence and proactive communication
Mobilise a new contract through overseeing all mobilisation activity, from service setup and process design to team onboarding and operational readiness
Oversee HR and people processes, manage recruitment, onboarding, performance conversations, training, and colleague engagement across the full team
Build and enhance SOPs, develop, refine, and implement standard operating procedures to ensure consistent, high‑quality service delivery
Champion quality and service standards through monitoring performance, conduct audits, and introduce improvements that elevate the guest and client experience
Lead strategic succession planning, identify talent, build internal pipelines, and support development pathways across all service areas
Oversee events and client suite operations, ensure premium, seamless delivery of meetings, events, and VIP hosting
Manage front‑of‑house excellence and maintain a five‑star welcome experience, ensuring all touchpoints reflect brand standards
Coordinate floor management activity, ensure workspaces, collaboration areas, and client floors are well‑maintained, supported, and ready for use

What we offer

Exclusive travel and grocery discounts
Life assurance
Cash rewards
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Endless learning and development opportunities
WOW Awards
One paid day off annually to support a cause you’re passionate about

Fulltime

New

Guest Services Manager

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is ...

Location

United States , South Beach

Salary:

Not provided

Starwood Hotels

Expiration Date

Until further notice

Requirements

Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment
Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance
Excels at communication, both verbal and written
Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays

Job Responsibility

Leading and inspiring great-natured service team
Constantly interacting with guests, welcoming them
Teaching others to do the same
Leading by example

Fulltime

Guest Services Manager

The Guest Services Manager will be responsible for the management of all Front D...

Location

United States , New York

Salary:

75000.00 - 82000.00 USD / Year

Marriott Bonvoy

Expiration Date

July 17, 2026

Requirements

Management of all Front Desk functions and team members
Leading guest experience initiatives
Overseeing elevated service delivery during high-impact operational periods
Directing, implementing, and maintaining a service and management philosophy
Encouraging and building mutual trust, respect, and cooperation among team members
Developing specific goals and plans to prioritize, organize, and accomplish work
Handling complaints, settling disputes, and resolving grievances and conflicts
Participating in department meetings and communicating goals
Observing staffing levels to ensure guest service, operational, and financial objectives are met
Supporting team members on adherence to credit policies

Job Responsibility

Encourage and build mutual trust, respect, and cooperation among team members
Develop specific goals and plans to prioritize, organize, and accomplish work
Handle complaints, settle disputes, and resolve grievances and conflicts
Participate in department meetings and continually communicate a clear and consistent message regarding Front Office and Guest Services goals to produce desired results
Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met
Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates
Promote same day selling procedures to maximize room revenue and occupancy
Understand the impact of Front Office operations and guest experience initiatives on the overall hotel success
Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Encourage team members to provide excellent customer service within guidelines

What we offer

Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

Fulltime

New

Guest Services Manager

Supports property operations, ensuring that the highest levels of hospitality an...

Location

United States , Snowmass

Salary:

28.85 - 36.54 USD / Hour

Marriott Bonvoy

Expiration Date

June 26, 2026

Requirements

High school diploma or GED
1 year experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Supports property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Utilizes interpersonal and communication skills to lead, influence, and encourage others
Advocates sound financial/business decision making
Demonstrates honesty/integrity
Leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises and manages employees

What we offer

Bonus Eligible

Fulltime

Guest Services Manager

As Guest Services Manager, you will: Lead daily operations of the Guest Services...

Location

Saudi Arabia , Red Sea

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Proven experience as a Guest Services Manager or Assistant Manager in a luxury hotel or resort
Strong leadership, training, and operational management skills
Passion for creating personalized guest experiences
Pre-opening experience is a strong advantage
Fluency in English is required
Arabic is an asset
Eligible to work in Saudi Arabia
Bachelor’s degree in Hospitality Management or related field preferred
Minimum 2–3 years of leadership experience in Guest Services/Front Office in a 5-star hotel or resort
Familiarity with Opera or similar PMS systems

Job Responsibility

Lead daily operations of the Guest Services team (Front Desk, Concierge, Bell/Door Attendants, and Guest Relations)
Ensure a seamless arrival and departure experience, reflecting Four Seasons’ service excellence
Anticipate guest needs and personalize service to create memorable stays
Resolve guest challenges with professionalism, empathy, and swift service recovery
Coordinate with Housekeeping, Engineering, F&B, and other departments for flawless operations
Supervise and train the Guest Services team, fostering a culture of service excellence
Monitor team productivity, guest feedback, and service standards to continuously improve
Support recruitment, onboarding, and training during the pre-opening phase
Ensure compliance with health, safety, and sustainability protocols

What we offer

Competitive tax-free salary
Housing and transportation provided
30 days annual vacation plus public holidays
Paid home leave flights
Complimentary meals and uniform cleaning
Medical and life insurance
Worldwide complimentary stays with Four Seasons
Career growth and development opportunities

Fulltime

Guest Services Manager

As Guest Service Manager, you’ll inspire a multiskilled team delivering across a...

Location

United Kingdom , Rugby-Northampton

Salary:

28516.00 GBP / Year

Holiday Inn Ipswich

Expiration Date

June 19, 2026

Requirements

Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed.
Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.

Job Responsibility

Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events
Drive service excellence across every guest interaction, from check in to dining
Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
Ensure compliance with safety, security, and operational standards across the hotel
Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources
Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.

What we offer

Discounted hotel stays around the globe, with food and beverage discounts
Attractive discounts across many major retailers, restaurants, and events
FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Personal and career development
Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice.

Fulltime

!

Guest Services Manager

The ideal candidate is a hospitality leader who thrives in luxury environments, ...

Location

United States , Austin

Salary:

Not provided

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

3–5+ years of hospitality leadership experience, preferably within luxury hotels, boutique resorts, wellness destinations, or upscale hospitality environments
Previous experience in Guest Services, Front Office, Rooms Division, or Resort Operations leadership preferred
Passion for luxury hospitality and creating highly personalized guest experiences
Strong leadership, communication, and interpersonal skills
Ability to remain composed, solutions-focused, and service-oriented in a fast-paced environment
Experience with hospitality systems/PMS platforms preferred
Flexible schedule, including evenings, weekends, and holidays, based on business needs

Job Responsibility

Lead daily Guest Services operations to ensure a seamless, elevated guest experience throughout the resort
Create meaningful guest connections through personalized service, anticipation of needs, and genuine hospitality
Oversee arrivals, departures, VIP guests, special occasions, wellness itineraries, and customized guest requests
Ensure all guest interactions reflect the resort’s luxury and wellness-focused service philosophy
Actively engage with guests throughout the property to build relationships and create memorable moments
Respond to guest concerns and service recovery opportunities with professionalism, empathy, and urgency
Inspire, coach, and develop a high-performing Guest Services team committed to excellence
Foster a culture of kindness, accountability, collaboration, and intuitive hospitality
Lead training efforts focused on luxury service standards, wellness hospitality, and guest engagement
Support recruitment, onboarding, scheduling, and performance development of team members

What we offer

Health, Dental, Vision, and 401(k)
Employee discounts and recognition programs
Scenic, high-end work environment
Wellness programs and complimentary classes
Growth and advancement opportunities
Strong, team-driven culture

Fulltime

Guest Services Manager

As Guest Service Manager, you’ll inspire a multiskilled team delivering across a...

Location

United Kingdom , Rugby-Northampton

Salary:

28516.00 GBP / Year

Holiday Inn Birmingham Bromsgrove

Expiration Date

June 19, 2026

Requirements

Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager)
Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling
Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed
Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.

Job Responsibility

Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events
Drive service excellence across every guest interaction, from check in to dining
Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes
Ensure compliance with safety, security, and operational standards across the hotel
Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources
Take accountability for a guest service function and KPIs, as set out by the Hotel Manager
Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.

What we offer

Discounted hotel stays around the globe, with food and beverage discounts
Attractive discounts across many major retailers, restaurants, and events
FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
Personal and career development
Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice
Monthly service charge

Fulltime

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