Guest Services Manager Job at Four Seasons (Vouliagmeni)

Guest Services Manager

Four Seasons

Location:
Greece , Vouliagmeni

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best Hotels), our people are the heart of our success. We are committed to creating a supportive environment where our employees grow, excel, and consistently deliver the exceptional service that defines our brand. We are currently seeking a Guest Services Manager to lead our Guest Services department and ensure an extraordinary experience for every guest. As Guest Services Manager, you will oversee all aspects of the Guest Services operations, including the Bellmen, Welcome Agents, Airport Greeters and Valet teams. You will lead by example, manage VIP and Elite guest experiences, support interdepartmental collaboration, and uphold the highest Four Seasons standards in service, safety, and operational excellence.

Job Responsibility:

Lead and manage the Guest Services department, ensuring seamless operations and exceptional guest satisfaction
Implement programs to enhance guest experiences, including recognition programs for VIPs, Elite members, and special occasions
Maintain expert knowledge of Front Office systems such as Opera, HotSOS, and other operational tools
Serve as the primary point of contact for assigned guests, anticipating needs, resolving issues, and ensuring personalized service throughout their stay
Supervise and mentor Guest Services team members, conducting regular meetings, performance reviews, coaching, and training sessions
Work closely with Front Office, Concierge, Guest Experience, Food & Beverage and other departments to maintain smooth operations and uphold brand standards
Monitor departmental performance, conduct quality spot checks aligned with our brand standards, and proactively identify areas for improvement
Ensure compliance with all safety, hygiene, and emergency procedures, including risk assessments, fire, and crisis protocols
Oversee scheduling, labor management, and administrative duties for the department
Act as Duty Manager when required, supporting the hotel’s overall operations and guest satisfaction initiatives
Maintain strong guest relationships, including personal escort services, check-ins, and follow-up communications for VIPs and long-stay guests

Requirements:

Proven experience in luxury hospitality, preferably managing Front Office, Concierge or Guest Services operations
Strong leadership presence with the ability to supervise, motivate, and develop teams
Deep understanding of guest service standards, recognition programs, and crisis management
Excellent communication, interpersonal, and organizational skills
Fluency in English
additional languages are an asset
Ability to work flexible schedules, including weekends and holidays
Professional presentation, grooming, and behavior aligned with Four Seasons standards

What we offer:

Competitive salary and comprehensive benefits
Employee meals, and laundry services
Ticket Restaurant monthly allowance of €100
Bus transportation to/from Elliniko
Monthly Employee Recognition Program
Global career growth opportunities through Task Forces and Transfers
Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide)

Additional Information:

Job Posted:
March 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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