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Four Seasons Logo Four Seasons · Hospitality and Tourism

Guest Services Manager

Saudi Arabia, Red Sea Employment contract · Job Posted June 09, 2026
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Job Description

As Guest Services Manager, you will: Lead daily operations of the Guest Services team (Front Desk, Concierge, Bell/Door Attendants, and Guest Relations). Ensure a seamless arrival and departure experience, reflecting Four Seasons’ service excellence. Anticipate guest needs and personalize service to create memorable stays. Resolve guest challenges with professionalism, empathy, and swift service recovery. Coordinate with Housekeeping, Engineering, F&B, and other departments for flawless operations. Supervise and train the Guest Services team, fostering a culture of service excellence. Monitor team productivity, guest feedback, and service standards to continuously improve. Support recruitment, onboarding, and training during the pre-opening phase. Ensure compliance with health, safety, and sustainability protocols.

Job Responsibility

  • Lead daily operations of the Guest Services team (Front Desk, Concierge, Bell/Door Attendants, and Guest Relations)
  • Ensure a seamless arrival and departure experience, reflecting Four Seasons’ service excellence
  • Anticipate guest needs and personalize service to create memorable stays
  • Resolve guest challenges with professionalism, empathy, and swift service recovery
  • Coordinate with Housekeeping, Engineering, F&B, and other departments for flawless operations
  • Supervise and train the Guest Services team, fostering a culture of service excellence
  • Monitor team productivity, guest feedback, and service standards to continuously improve
  • Support recruitment, onboarding, and training during the pre-opening phase
  • Ensure compliance with health, safety, and sustainability protocols

Requirements

  • Proven experience as a Guest Services Manager or Assistant Manager in a luxury hotel or resort
  • Strong leadership, training, and operational management skills
  • Passion for creating personalized guest experiences
  • Pre-opening experience is a strong advantage
  • Fluency in English is required
  • Arabic is an asset
  • Eligible to work in Saudi Arabia
  • Bachelor’s degree in Hospitality Management or related field preferred
  • Minimum 2–3 years of leadership experience in Guest Services/Front Office in a 5-star hotel or resort
  • Familiarity with Opera or similar PMS systems
  • Excellent organizational, problem-solving, and time management skills
  • Strong communication skills with the ability to lead a multicultural team

Nice to have

  • Pre-opening experience
  • Arabic

What we offer

  • Competitive tax-free salary
  • Housing and transportation provided
  • 30 days annual vacation plus public holidays
  • Paid home leave flights
  • Complimentary meals and uniform cleaning
  • Medical and life insurance
  • Worldwide complimentary stays with Four Seasons
  • Career growth and development opportunities
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