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Guest Services Manager

United States, South Beach · Job Posted June 11, 2026
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Job Description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. As a luxury lifestyle hotel brand inspired by nature, we cultivate the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. We are inspired by a simple idea: those that travel the world also care about it. Our hotel upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference. We have an opportunity for a service-minded Guest Services Manager to lead and inspire our great-natured service team. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

Job Responsibility

  • Leading and inspiring great-natured service team
  • Constantly interacting with guests, welcoming them
  • Teaching others to do the same
  • Leading by example

Requirements

  • Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment
  • Advanced knowledgeable of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance
  • Excels at communication, both verbal and written
  • Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays

Nice to have

A post-secondary diploma or degree would be a plus

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