Guest Services Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Perth

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you! You will attend as the property Manager on Duty, oversee all property operations, and ensure the highest levels of hospitality and service. Responsibilities include representing property management in resolving guest situations, leading front office teams, maintaining guest services goals, and ensuring exceptional customer service while implementing projects and policies. This role also focuses on roster management, training, and guest satisfaction.

Job Responsibility:

Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided
Representing property management in resolving any guest related situation
Leading Front Office Teams
Maintaining Guest Services and Front Desk Goals
Ensuring Exceptional Customer Service
Implementing Projects and Policies
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills
Support with Rostering and Training of the Front Office department
Focusing on Guest Voice

Requirements:

Experience in daily operations of a hotel
Current WA RSA essential for this role
Current Drivers Licence, manual preferred
Hospitality experience is essential
Must be well organised, efficient and have excellent people skills
Leadership experience

Nice to have:

Friendly, confident, vibrant and professional personality
Previous hotel experience in the guest services, front desk highly regarded
Exceptional communicator and guest orientated persona
Excellent Computer and Office 365 knowledge

What we offer:

Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
Flexible work options
Hotel perks like accommodation and food & beverage discounts
Enhanced superannuation
Travel & stay benefits including eligibility into our Bonvoy loyalty program
Incentive, recognition, and wellbeing programs
Excellent career growth and learning opportunities
Access to EAP services

Additional Information:

Job Posted:
October 14, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Services Manager