Guest Services Manager, Marriott Bonvoy

Marriott Bonvoy

Location:
Australia, Gold Coast

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Serves as the property Manager on Duty at Sheraton Grand Mirage Resort Gold Coast, ensuring the highest levels of hospitality, service, and property operations. Acts as Guest Relations Manager to handle service issues and guest interactions. Responsibilities include supervising employees, maintaining guest services goals, improving customer service, and implementing operational policies.

Job Responsibility:

Serves as the property Manager on Duty and oversees all property operations
resolves guest-related situations
manages communication and the flow of questions
supports property operations and goals
handles guest problems and complaints
empowers employees to provide excellent customer service
supervises and manages employees
implements customer recognition/service programs

Requirements:

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

What we offer:

Equal opportunity employer
access to rich blend of culture, talent, and experiences
opportunity to belong to a global team
training initiatives
employee performance appraisal process

Additional Information:

Job Posted:
September 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Services Manager