Guest Services Manager

Legends Global, the leader in privately managed public assembly facilities, has ...

Location

United States , New Orleans

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

Must successfully pass a criminal background check
Ability to communicate and be able to problem-solve with team members and guests
Must be able to manage multiple priorities in a fast-paced environment
Demonstrates clear written and verbal communication skills
Excellent interpersonal and customer service skills
Self-motivated and able to motivate others
Ability to perform multiple tasks and meet deadlines
Goal orientated, team player
Easily adapts to change
Must have high attention to detail and leadership ability

Job Responsibility

Accountable for guest satisfaction by ensuring service standards are met, and guest needs and concerns are responded to in a timely manner, focusing on service recovery
Works side by side with staff to train and model appropriate guest service standards
Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations
Implementing creative service programs designed to increase guest satisfaction
Assists in evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable
Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members
Assists with interviewing, hiring, coaching, and development of all team members
Assists with required training for department team members and ensuring training records are maintained
Analyzes quality issues, identifies training needs, and ensures implementation to improve results
Attends all daily, weekly, and/or monthly department meetings to ensure proper communication/planning occurs

Fulltime

Assistant Manager Room Operations - Guest Services

Entry level management position that focuses on supporting the day-to-day activi...

Location

United States

Salary:

25.77 - 29.33 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards
Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Runs and reviews critical information contained in room operations reports
Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operates all department equipment as necessary and reporting malfunctions
Ensures employees have the proper supplies and uniforms
Understands night audit procedures and being able to comprehend and utilize reports as necessary
Understands and complies with loss prevention policies and procedures
Communicates performance expectations employees in accordance with job descriptions for each position

Fulltime

New

Assistant Front Office Manager Nights

Assists the Front Office Manager in administering front office functions and sup...

Location

Ireland , Dublin

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
2 years experience in the guest services, front desk, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
no work experience required

Job Responsibility

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish your work
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals

Fulltime

Nights Guest Service Assistant

As our Nights Guest Service Assistant you’ll be responsible for providing except...

Location

United Kingdom , Stansted

Salary:

27699.00 GBP / Year

Aimbridge Hospitality EMEA

Expiration Date

Until further notice

Requirements

Attention to detail: it's essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
Communication skills: it's important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues.
Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner.
Organisational skills: it's important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage
Teamwork: you'll be a first class team player ready to work in tandem with all other operational colleagues in the hotel

Job Responsibility

Providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations
Maintaining a clean and organised front desk area
Supporting operations in food and beverage, maintenance and all other areas that require first class customer service skills and exemplary team work skillset

What we offer

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Company sick pay - Giving you piece of mind when you need it the most

Fulltime

Nights Manager

We have a fantastic new vacancy for a Night Auditor at Courtyard by Marriott Edi...

Location

United Kingdom , Edinburgh

Salary:

29500.00 - 31000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided
Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus
A passion for delivering exceptional guest service with a friendly and approachable demeanour
Strong organizational skills and the ability to multitask in a fast-paced environment
Proficient computer skills, including knowledge of hotel management systems
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

Job Responsibility

Front Desk Excellence: reporting into the Front Office Manager, leading a team of Night Auditors, inspiring outstanding service
Guest Engagement: greeting guests, anticipating needs, exceeding expectations
Supervision and Training: overseeing daily operations of reception desk throughout the night, guiding and mentoring Night Auditors, providing ongoing training
Problem Solving: handling guest requests, complaints, and challenging situations with grace and efficiency
Collaboration: collaborating closely with various departments, providing full update and handover to daytime team

What we offer

Competitive salary and opportunities for career growth within Lighthouse Hotel management family
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge
Employee / Friend & Family discounts on hotel stays and dining
Vibrant and inclusive work environment with a diverse team
Employee recognition programs to celebrate your achievements
Uniform and meals provided on duty
Death in Service benefit for contracted employees

Fulltime

Convention Services Manager

Discover the unique charm and character of La Posada de Santa Fe, A Tribute Port...

Location

United States , Santa Fe

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Excelling interpersonal, sales and customer service skills
2 years of experience in a similar position
Ability to work independently, self-motivated
Strong multi-tasking and organizational skills
Clear written and verbal communication skills
Satisfactorily communicate with guests, management and co-workers to their understanding
Must be willing and have the ability to work a varied schedule that may include nights, weekends and holidays

Job Responsibility

Responds in a timely manner to incoming group/catering business opportunities
Ensures that all business is booked within hotel parameters
Conducts hotel site inspections and client presentations
Create contracts and other related booking documentation as required. Manage and maintain client account files
Prospect for new business – participate in sales blitzes, cold calling and contacting former clients to solicit new business and attends industry events/programs as needed
Builds and maintains strong client relationships
Detail events to include all food & beverage, set up and audio visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel’s needs
Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests
Use negotiating skills and creative selling abilities to close on business and negotiate contracts

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members and at Marriott properties worldwide
Free meals

Fulltime

Convention Services Manager

This individual will assist in the overall efficient operation of the Convention...

Location

United States , Tulsa

Salary:

21.00 - 25.00 USD / Hour

DoubleTree by Hilton Orlando at SeaWorld

Expiration Date

Until further notice

Requirements

3+ years of previous Hotel Convention Service Manager experience required
Must have the ability to communicate in English
Self-starting personality with an even disposition
Maintain a professional appearance and manner at all times
Must be available to work a flexible schedule to include nights, holidays and weekends

Job Responsibility

Assist in the overall efficient operation of the Convention Services Department
Coordinate and monitor guest room blocks and special reservation needs
Assign banquet/meeting rooms set up based on needs of clients
Review banquet associates' work to ensure accuracy
Monitor in house group activity providing assistance as needed
Establish rapport with and entertain meeting planners while promoting hotel facilities and services
Conduct walking site inspections throughout property
Advise sales staff as to ability to accommodate client demands
Assist sales staff in promoting hotel, developing leads and securing rebooking
Plan and conduct pre- and post-convention meetings with clients and respective departments

What we offer

Equal Opportunity Employer
Protected Veterans/Individuals with Disabilities

Fulltime

Nights Manager

We have a fantastic new vacancy for a Nights Manager at Courtyard by Marriott Ed...

Location

United Kingdom , Edinburgh

Salary:

29500.00 - 31000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided
Excellent communication skills in English, both verbal and written
Additional language proficiency is a bonus
A passion for delivering exceptional guest service with a friendly and approachable demeanour
Strong organizational skills and the ability to multitask in a fast-paced environment
Proficient computer skills, including knowledge of hotel management systems
Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

Job Responsibility

Front Desk Excellence: Reporting directly into the Front Office Manager, you'll lead a team of enthusiastic front Night Auditors, inspiring them to provide outstanding service with a smile
Guest Engagement: As a face of our hotel, you will greet each guest with a smile, anticipating their needs, and go above and beyond to exceed their expectations
Supervision and Training: You'll oversee the daily operations of the reception desk throughout the night, guiding and mentoring the Night Auditors to deliver exceptional service
Problem Solving: With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency
Collaboration: You'll collaborate closely with various departments, namely the day time reception team.

What we offer

Competitive salary and opportunities for career growth within Lighthouse Hotel management family
Enhanced benefits for all employees – including 24/7 access to an online GP
Extensive training and development programs to enhance your skills and knowledge
Employee / Friend & Family discounts on hotel stays and dining
Vibrant and inclusive work environment with a diverse team
Employee recognition programs to celebrate your achievements
Uniform and Meals provided on duty
Death in Service benefit for contracted employees
And many more great benefits!

Fulltime

Select Country

Guest Services Manager - Nights

Job Responsibility

Requirements

What we offer

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