Guest Services Host Job at 14forty (London)

Guest Services Host

Welcome to Wilde, a thriving, exciting, and rapidly expanding aparthotel operato...

Location

United Kingdom , Edinburgh

Salary:

Not provided

Wilde Aparthotels

Expiration Date

Until further notice

Requirements

Previous experience in hospitality, customer service, retail, food & beverage, or reception is beneficial but not essential – full training will be provided
A genuine passion for people and delivering excellent customer service
Someone who thrives in a busy, fast-moving environment
Ability to multitask effectively and stay calm under pressure
A positive attitude, strong work ethic, and willingness to learn
Excellent communication and interpersonal skills
Flexibility and adaptability when priorities change throughout the day
A proactive team player who enjoys working collaboratively
Confidence in taking ownership and finding solutions for guests

Job Responsibility

Thrive in a Fast-Paced Environment
Deliver Outstanding Guest Experiences
Be the Face of Wilde
Master the Art of Multitasking
Work as One Team
Drive Continuous Improvement
Engage with Our Community

What we offer

Flexible working patterns
Bonus scheme rewarding high performers, based on our core values and individual property goals
Discounted overnight stays for you, your family, and friends
Refer & Earn scheme – earn up to £/€550
Education Support to help you develop new skills and progress your career
2 paid volunteer days per year
Employee Assistance Programme (EAP) supporting you and your family when you need it most
Opportunities for career growth across our expanding European portfolio

Guest Services Host

Step into a role where your personality truly shines. We’re looking for a Guest ...

Location

United Kingdom , London

Salary:

32000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
Thrives in a fast-paced environment with plenty of people interaction
Enjoys staying organised and keeping busy, especially on a lively site with frequent events
Brings a naturally bubbly, friendly, and approachable personality
Stays positive and energised even on the busiest days
Embraces variety and loves being at the heart of the action

Job Responsibility

Welcome and greet guests, ensuring a warm and professional first impression
Manage meeting room bookings and support smooth coordination of room usage
Assist with event setup, coordination, and on-the-day support
Provide basic catering services, including preparing and serving tea, coffee, and refreshments

What we offer

Exclusive travel and grocery discounts
Life assurance
Cash rewards
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Endless learning and development opportunities
WOW Awards for outstanding peer contributions
One paid day off annually to support a cause you are passionate about

Fulltime

Guest Services Host

We're looking for an experienced Guest Service Host to join our outstanding Rapp...

Location

Ireland , Dublin

Salary:

36756.00 EUR / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Ideally, have at least one year of experience in a similar role within a fast-paced and dynamic establishment (e.g., five-star hotel or corporate environment)
Be proactive, reliable, and flexible
Continuously learn and provide support to immediate and the wider teams
Adhere to company policies and procedures
Look for opportunities for improvement and enhancement of our services
Be effective communicator and team player

Job Responsibility

Working alongside the team to manage the switchboard at all times
Being involved in staff events from the social aspect to planning and implementing with the office leadership team
Booking and supporting all meetings and events, using our own booking and visitor management systems
Liaising with the catering team regarding all meeting hospitality
Supporting local office team with ad-hoc administrative duties
Supporting with access pass control and implementation

What we offer

Exclusive high-street discounts and wellbeing benefits via Unlock
Tax-saver tickets on public transport
Bike to Work Scheme
Contributory pension scheme via MyFutureFund
Eye examination vouchers for VDU/DSE test
Learning and development opportunities
WOW Awards
One paid day off annually to support a cause

Fulltime

Guest Services Host

We are on the search for our next Guest Services Host to work across our public ...

Location

United Kingdom , London

Salary:

Not provided

Wilde Aparthotels

Expiration Date

Until further notice

Requirements

Prior experience in a similar role is helpful

Job Responsibility

Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast-paced environment while delivering excellent service
Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride
Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors
Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success
Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home
Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression
Set the Mood: You’re responsible for creating the perfect atmosphere—whether adjusting the lighting, lifting the volume, or ensuring everything is pristine. You understand that the little details matter
Master Every Shift: Whether you're opening, swinging, or closing, you’re in control—keeping operations seamless and collaborating with your team to ensure nothing is overlooked
Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success
Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team

What we offer

Paid family leave(>1 year of service)
Flexible working patterns including full and part time roles
Bonus scheme that rewards high performers
- based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, and your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme- to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

Guest Services Host - Catering Assistant

We are seeking a dedicated candidate to assist our Rapport and Restaurant Associ...

Location

Ireland , Dublin

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Ideally, have at least one year of experience in a similar role within a fast-paced and dynamic establishment (e.g., five-star hotel or corporate environment)
Be proactive, reliable, and flexible
Continuously learn and provide support to immediate and the wider teams
Adhere to company policies and procedures
Look for opportunities for improvement and enhancement of our services
Be effective communicator and team player

Job Responsibility

Assisting with set up of client meeting rooms i.e. ensuring all note pads, pens etc. are always stocked
Checking the rooms before and after each meeting
Assisting with escorting visitors to client meeting rooms
Assisting with preparations for events- i.e. preparing and organizing name badges
Assisting with Out of hours events- escorting, guiding etc.
Assisting with Cloakroom management
Supporting the Hospitality team in ensuring the refreshment area at the reception is well always kept neat and tidy
Keeping the Grab & Go fridge stocked up and replenishing any items needed in our Café(s) i.e. coffee cups, spoons etc.
Assisting with set up and clearance of Client meeting spaces pre and post meetings with food and beverage elements

What we offer

Financial Freedom: Enjoy exclusive high-street discounts and wellbeing benefits just one click away with Unlock, our benefits platform
Transportation Benefits: We offer tax-saver tickets on public transport in partnership with Travel Hub and/or Bike to Work Scheme
Secure Your Future: Benefit from a contributory pension scheme using MyFutureFund
Health Matters: In addition to our wellness programmes, we offer eye examination vouchers for those requiring a Visual Display Unit (VDU/DSE) test
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions
Give Back to Community: Take one paid day off annually to support a cause you’re passionate about

Parttime

Guest Services Host - Night Auditor

We are on the search for our next Guest Services Host – Night Auditor at Wilde t...

Location

United Kingdom , Cambridge

Salary:

Not provided

Wilde Aparthotels

Expiration Date

Until further notice

Requirements

Prior experience in a similar role is helpful

Job Responsibility

Endless Opportunities in One Space: Whether you’re welcoming guests or crafting the perfect cocktail, you'll thrive in our dynamic lobby, bar, and host stand. It's about maintaining a fun, fresh, and fast-paced environment while delivering excellent service
Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair—become the face of Wilde and represent us with pride
Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors
Stay Driven, Stay Motivated: Strive for excellence every day—set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success
Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home
Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression
Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success
Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team
Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission

What we offer

Paid family leave (>1 year of service)
Flexible working patterns
Bonus scheme that rewards high performers
- based on our core values and tied to individual property goals
Discounted rates for overnight stays for you, your family and friends
Refer and earn scheme - earn up to £/€550
Cycle to work scheme- to support a healthy lifestyle and our planet
Education Support to help you foster new skills
Volunteer days: 2 paid volunteer days per year
Support for you and your family when you need it with our Employee Assistance Program (EAP)

Guest Services Club Host

We have an exciting opportunity for a Hospitality Club Host to join our growing ...

Location

United Kingdom , Liverpool Street

Salary:

32700.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Excellent customer service skills
Attention to detail
Punctuality
Adherence to health and safety standards
Capability of multitasking
Ability to handle last-minute requests creatively and efficiently
Comfortable handling food and using cleaning supplies

Job Responsibility

Respond to enquires and ensure the booking process is concise and well managed
Arrange catering to be delivered to meeting room and events spaces on time
Keep a detailed log of all booking enquires and feedback to create a weekly report
Help customers with connecting to the AV and be on hand if there are any issues
Welcome guests into the Club and give tours as needed

What we offer

Exclusive travel and grocery discounts
Life assurance
Cash rewards
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Learning and development opportunities
WOW Awards for outstanding contributions
One paid day off annually to support a cause

Fulltime

Guest Services Manager

Stepping into this role means taking the lead on one of our most exciting new co...

Location

United Kingdom , London

Salary:

53000.00 - 55000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Brings proven experience managing a broad range of hospitality and client‑facing services, with the ability to deliver seamless, end‑to‑end service excellence
Driven to create meaningful change, elevate standards, and make a tangible impact across the operation
Skilled at building strong, trusted relationships with clients at every level, fostering confidence and long‑term partnership
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together

Job Responsibility

Lead a high‑performing team, manage, motivate, and develop a team of 30 across front of house, events, client suites, floor management, and helpdesk operations
Drive exceptional client relationships and act as the primary point of contact for senior stakeholders, ensuring service excellence and proactive communication
Mobilise a new contract through overseeing all mobilisation activity, from service setup and process design to team onboarding and operational readiness
Oversee HR and people processes, manage recruitment, onboarding, performance conversations, training, and colleague engagement across the full team
Build and enhance SOPs, develop, refine, and implement standard operating procedures to ensure consistent, high‑quality service delivery
Champion quality and service standards through monitoring performance, conduct audits, and introduce improvements that elevate the guest and client experience
Lead strategic succession planning, identify talent, build internal pipelines, and support development pathways across all service areas
Oversee events and client suite operations, ensure premium, seamless delivery of meetings, events, and VIP hosting
Manage front‑of‑house excellence and maintain a five‑star welcome experience, ensuring all touchpoints reflect brand standards
Coordinate floor management activity, ensure workspaces, collaboration areas, and client floors are well‑maintained, supported, and ready for use

What we offer

Exclusive travel and grocery discounts
Life assurance
Cash rewards
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Endless learning and development opportunities
WOW Awards
One paid day off annually to support a cause you’re passionate about

Fulltime

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Guest Services Host

Job Description

Job Responsibility

Requirements

What we offer

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