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Guest Services Host

United Kingdom, Edinburgh · Job Posted June 09, 2026
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Job Description

Welcome to Wilde, a thriving, exciting, and rapidly expanding aparthotel operator making waves across the heart of Europe. With multiple new openings every year, we're on an incredible growth journey, with exceptional properties in iconic cities including London, Berlin, Edinburgh, Lisbon, and Vienna. At Wilde, we're more than an aparthotel brand. We're a diverse, inclusive team that encourages you to bring your authentic self to work and make a real impact. Our Irish heritage blends with local culture to create experiences that are unique to every city and every Wilde. We're looking for our next Guest Services Host to join our team and work across our reception, lobby, public areas, and restaurant & bar spaces. This is not a traditional reception role. It's a dynamic, guest-facing position where no two days are the same. If you love variety, enjoy meeting people, thrive in a fast-paced environment, and can confidently juggle multiple priorities while delivering exceptional service, we'd love to hear from you.

Job Responsibility

  • Thrive in a Fast-Paced Environment
  • Deliver Outstanding Guest Experiences
  • Be the Face of Wilde
  • Master the Art of Multitasking
  • Work as One Team
  • Drive Continuous Improvement
  • Engage with Our Community

Requirements

  • Previous experience in hospitality, customer service, retail, food & beverage, or reception is beneficial but not essential – full training will be provided
  • A genuine passion for people and delivering excellent customer service
  • Someone who thrives in a busy, fast-moving environment
  • Ability to multitask effectively and stay calm under pressure
  • A positive attitude, strong work ethic, and willingness to learn
  • Excellent communication and interpersonal skills
  • Flexibility and adaptability when priorities change throughout the day
  • A proactive team player who enjoys working collaboratively
  • Confidence in taking ownership and finding solutions for guests

What we offer

  • Flexible working patterns
  • Bonus scheme rewarding high performers, based on our core values and individual property goals
  • Discounted overnight stays for you, your family, and friends
  • Refer & Earn scheme – earn up to £/€550
  • Education Support to help you develop new skills and progress your career
  • 2 paid volunteer days per year
  • Employee Assistance Programme (EAP) supporting you and your family when you need it most
  • Opportunities for career growth across our expanding European portfolio

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