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Welcome to Wilde, a thriving, exciting, and rapidly expanding aparthotel operator making waves across the heart of Europe. With multiple new openings every year, we're on an incredible growth journey, with exceptional properties in iconic cities including London, Berlin, Edinburgh, Lisbon, and Vienna. At Wilde, we're more than an aparthotel brand. We're a diverse, inclusive team that encourages you to bring your authentic self to work and make a real impact. Our Irish heritage blends with local culture to create experiences that are unique to every city and every Wilde. We're looking for our next Guest Services Host to join our team and work across our reception, lobby, public areas, and restaurant & bar spaces. This is not a traditional reception role. It's a dynamic, guest-facing position where no two days are the same. If you love variety, enjoy meeting people, thrive in a fast-paced environment, and can confidently juggle multiple priorities while delivering exceptional service, we'd love to hear from you.
Job Responsibility
Thrive in a Fast-Paced Environment
Deliver Outstanding Guest Experiences
Be the Face of Wilde
Master the Art of Multitasking
Work as One Team
Drive Continuous Improvement
Engage with Our Community
Requirements
Previous experience in hospitality, customer service, retail, food & beverage, or reception is beneficial but not essential – full training will be provided
A genuine passion for people and delivering excellent customer service
Someone who thrives in a busy, fast-moving environment
Ability to multitask effectively and stay calm under pressure
A positive attitude, strong work ethic, and willingness to learn
Excellent communication and interpersonal skills
Flexibility and adaptability when priorities change throughout the day
A proactive team player who enjoys working collaboratively
Confidence in taking ownership and finding solutions for guests
What we offer
Flexible working patterns
Bonus scheme rewarding high performers, based on our core values and individual property goals
Discounted overnight stays for you, your family, and friends
Refer & Earn scheme – earn up to £/€550
Education Support to help you develop new skills and progress your career
2 paid volunteer days per year
Employee Assistance Programme (EAP) supporting you and your family when you need it most
Opportunities for career growth across our expanding European portfolio