Guest Services Coordinator Job at Robert Half (Madison)

Job Description

We are looking for a Guest Services Coordinator to support daily service operations in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who thrives in a busy setting, communicates well with customers, and keeps administrative work organized and accurate. The person in this role will help coordinate appointments, manage service-related information, and provide dependable support to both guests and internal teams.

Job Responsibility

Organize and confirm service appointments to help technicians maintain efficient daily routes and timely customer support
Respond to incoming calls and guest inquiries with professionalism, providing clear updates and helpful information
Enter and maintain accurate customer details, service activity, and scheduling information within the company’s business systems
Resolve routine service concerns with a calm, solution-oriented approach and elevate more complex issues when needed
Work closely with technicians and leadership to improve coordination and support smooth day-to-day operations
Monitor scheduling changes and adjust service plans as priorities shift throughout the day
Support front-line guest interactions by directing visitors and assisting with service-related requests
Contribute to administrative and operational tasks that help maintain a well-organized service department

Requirements

At least 1 year of experience in customer service, dispatching, administrative support, or a related role
High school diploma required
Strong ability to manage multiple tasks while staying organized in a fast-paced environment
Excellent phone communication skills, including experience handling inbound calls and multi-line systems
High level of accuracy in data entry and recordkeeping
Comfortable using scheduling or business management software for appointment coordination and documentation
Valid driver’s license required
Detail-oriented and dependable, with the ability to work both independently and as part of a team

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

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Guest Services Coordinator

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