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Robert Half Logo Robert Half · Customer Service

Guest Services Coordinator

United States, Madison Contract work · Job Posted May 27, 2026
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Job Description

We are looking for a Guest Services Coordinator to support daily service operations in Madison, Wisconsin. This Long-term Contract opportunity is ideal for someone who thrives in a busy setting, communicates well with customers, and keeps administrative work organized and accurate. The person in this role will help coordinate appointments, manage service-related information, and provide dependable support to both guests and internal teams.

Job Responsibility

  • Organize and confirm service appointments to help technicians maintain efficient daily routes and timely customer support
  • Respond to incoming calls and guest inquiries with professionalism, providing clear updates and helpful information
  • Enter and maintain accurate customer details, service activity, and scheduling information within the company’s business systems
  • Resolve routine service concerns with a calm, solution-oriented approach and elevate more complex issues when needed
  • Work closely with technicians and leadership to improve coordination and support smooth day-to-day operations
  • Monitor scheduling changes and adjust service plans as priorities shift throughout the day
  • Support front-line guest interactions by directing visitors and assisting with service-related requests
  • Contribute to administrative and operational tasks that help maintain a well-organized service department

Requirements

  • At least 1 year of experience in customer service, dispatching, administrative support, or a related role
  • High school diploma required
  • Strong ability to manage multiple tasks while staying organized in a fast-paced environment
  • Excellent phone communication skills, including experience handling inbound calls and multi-line systems
  • High level of accuracy in data entry and recordkeeping
  • Comfortable using scheduling or business management software for appointment coordination and documentation
  • Valid driver’s license required
  • Detail-oriented and dependable, with the ability to work both independently and as part of a team

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
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