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HBS Logo HBS · Hospitality and Tourism

Guest Services Coordinator

United States, Boston 65000.00 - 68000.00 USD / Year · Job Posted February 20, 2026
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Job Description

As a Guest Services Coordinator, you will be an integral part of our front-line customer service team, dedicated to delivering seamless and outstanding service to our program participants. This role is ideal for individuals with a passion for the intersection of hospitality, education, and customer service, whether from the hospitality industry, restaurant service, conference centers, or other customer-facing roles. We value candidates who are calm, collected under pressure, and possess a keen attention to detail.

Job Responsibility

  • Provide exceptional customer service to an internationally diverse group of program participants, anticipating their needs and ensuring a positive and satisfying experience
  • Coordinate program office space, supplies, and services for various programs and teams
  • Work with internal operations staff to ensure that the program facilities are maintained to the highest standards
  • Act as a liaison with external vendors to deliver services to program participants
  • Assist with special projects within Program Delivery, IT, MBA Services, and other departments as needed
  • Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents
  • Perform other duties as assigned

Requirements

  • High School Diploma, GED, or equivalent is required
  • 3+ years of experience of customer service experience in any customer-facing role, administrative support role(s) is required
  • Microsoft Office (Word, Excel, PowerPoint and Outlook) experience is a must
  • Availability for consistent full-time on-campus schedule weekly, with regular additional shifts to assure coverage as needed
  • Strong organizational and event management skills
  • Ability to juggle multiple priorities, take initiative, and work effectively in a team approach
  • Excellent communication and interpersonal skills
  • Flexibility, energy, diplomacy, and attention to detail

Nice to have

  • Experience in high-end service roles is a plus
  • Background in hospitality education is a plus, but not required

What we offer

  • Generous paid time off including parental leave
  • Medical, dental, and vision health insurance coverage starting on day one
  • Retirement plans with university contributions
  • Wellbeing and mental health resources
  • Support for families and caregivers
  • Professional development opportunities including tuition assistance and reimbursement
  • Commuter benefits, discounts and campus perks
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