Guest Services Coordinator

• Manage an active roster of Medicaid participants, keeping service records current and ensuring ongoing support aligns with individual needs
• Oversee intake and referral activities by gathering required information, facilitating service access, and helping clients begin care without delays
• Coordinate in-home service arrangements while following applicable state and federal guidelines, payer requirements, and contractual expectations
• Maintain regular contact with clients to review changing circumstances, update service plans, and address concerns before they escalate
• Work closely with internal teams, community partners, and referral sources to support smooth service delivery and strengthen collaborative relationships
• Assist with client assessments, home visits, and enrollment tasks in required service platforms and program systems when needed
• Respond to service issues and elevated concerns with sound judgment, clear communication, and a focus on resolution
• Support office operations, monitor assigned deliverables, and contribute to special projects, outreach efforts, and community events such as stakeholder meetings or fairs

• Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field is preferred
• Approximately 3 years of experience supporting older adults, individuals with disabilities, or similar populations is preferred
• Strong written and verbal communication skills with the ability to interact professionally with clients, families, and partner organizations
• Demonstrated ability to organize multiple priorities, manage caseload responsibilities, and meet deadlines in a service-focused setting
• Working knowledge of computers and web-based systems, with confidence using digital tools for documentation and program enrollment
• Sound problem-solving and decision-making skills, with the ability to handle sensitive situations and escalated concerns appropriately
• Commitment to professionalism, dependability, customer service, and adherence to policies, procedures, and regulatory standards
• Bilingual communication skills are a plus

Bilingual communication skills are a plus

• Medical
• Vision
• Dental
• Life and disability insurance
• 401(k) plan