Guest Services Coordinator Job at Robert Half (Portola Valley)

Job Description

We are looking for a Guest Services Coordinator to support resident life programming in California. This contract opportunity with potential for a permanent role focuses on creating meaningful experiences that enhance residents’ social, emotional, physical, and spiritual well-being while ensuring activities are delivered in accordance with community standards and applicable guidelines. The ideal candidate brings compassion, organization, and strong coordination skills to help residents stay engaged through well-planned events, personalized interaction, and consistent communication with families and staff.

Job Responsibility

Lead both group programs and individual engagement opportunities designed around each resident’s interests, preferences, and level of support needed
Organize activity materials and program supplies, ensuring resources are available, orderly, and ready for scheduled events
Prepare and share monthly calendars while keeping residents and families informed about upcoming programs and community updates
Track participation, complete program documentation, and maintain accurate records related to resident engagement and activity outcomes
Arrange rooms and equipment for events, including seating layouts and audiovisual setup, and restore spaces afterward
Plan and coordinate seasonal displays and cultural decorations that reflect a wide variety of celebrations and community events
Provide reminders and hands-on encouragement to help residents, including those needing additional care, participate comfortably in activities
Support outings and special events by coordinating schedules, transportation details, and communication with outside partners, volunteers, and vendors

Requirements

High school diploma or equivalent required
an associate degree in Recreation, Human Services, or a related discipline is preferred
At least 1 year of recent experience supporting recreational, social, or activity-based programming
Ability to work effectively with older adults and demonstrate sensitivity to age-related needs and changing levels of care
Strong communication and interpersonal skills with the ability to interact professionally with residents, families, team members, and community partners
Solid organizational and time management abilities, including the capacity to handle multiple events and priorities independently
Familiarity with grief, loss, and emotional wellness concepts, with sound judgment when supporting resident participation
Basic computer skills in Microsoft Word, Excel, and Outlook, along with the ability to learn new technology quickly
Ability to stand, walk, bend, stoop, and lift up to 50 pounds as needed

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

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Guest Services Coordinator

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