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Guest Services Concierge

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The Woodhouse Day Spa - Buffalo

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Location:
United States , Maple Grove

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

16.00 - 22.00 USD / Hour
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Job Description:

Be the reason someone’s day instantly feels better. At Woodhouse, the experience begins long before the first service. It starts with you. Our Guest Services Concierge team sets the tone from the moment a guest walks through the door or calls to book. We are hiring part and full time Guest Services Concierge team members with preferred weekend and evening availability. We are looking for friendly, detail oriented professionals who love creating calm out of chaos and who can make every guest feel like the only one that matters.

Job Responsibility:

  • Greet guests with genuine warmth and professionalism
  • Manage check ins, check outs, and appointment scheduling
  • Assist guests in selecting services, retail products and gift cards
  • Maintain a polished, serene front desk environment
  • Communicate clearly with the spa team to ensure a seamless flow
  • Keep the little touches such as lighting, music, and scent on point

Requirements:

  • A welcoming, positive personality
  • Strong multitasking and communication skills
  • Comfort with computers and scheduling systems
  • Reliability and teamwork
  • Preferred some weekend and evening availability
  • Experience or education in skincare, guest services, or retail is a plus

Nice to have:

  • Experience or education in skincare, guest services, or retail is a plus
  • If you have worked as a barista, customer service representative, or in any fast paced hospitality setting, you will feel right at home here
What we offer:
  • Company parties
  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources
  • Competitive pay with incentives
  • Paid training in The Woodhouse Way
  • Employee discounts on services and retail
  • Paid vacation and healthcare for full time team members
  • A beautiful environment that feels as good as it looks
  • Real potential for growth within the Woodhouse Spa brand
  • Paid CE and/or Licensure
  • Sign-On Bonus
  • Flexible Scheduling
  • Recognition Program
  • Team Building
  • Employee Discounts

Additional Information:

Job Posted:
January 06, 2026

Work Type:
On-site work
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