Guest Services - Concierge Job at Four Seasons (Kailua-Kona)

Concierge - Guest Services

JLL empowers you to shape a brighter way. Our people at JLL are shaping the futu...

Location

Malaysia , Kuala Lumpur; Selangor

Salary:

Not provided

JLL

Expiration Date

Until further notice

Requirements

Ensure grooming is at the highest level possible as you represent the face of the building
Follow company procedures with respect to grooming, performance & conduct standards as detailed in the employee handbook & Customer Experience Trainings
Any other reasonable request within your range of competence as required by the Guest Services Manager and management

Job Responsibility

Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible
Manage the guest & VIP registration process seamlessly
Lead guest engagement as the main point of contact at the front desk
Respond to all guests’ requests for assistance & information with respect, sensitivity & transparency
Acknowledge all guests’ concerns, comments & complaints with discretion & the utmost urgency
Promptly respond to telephone calls in a friendly & professional manner
Complete all duties during the shift & ensure a concise hand over is conducted
Monitor cleanliness and image of common areas to ensure clear of rubbish and always neat and tidy
To guide and provide information to guests about nearby places of interest ( Eg : MRT, eateries, other tenant companies )
Proactive resets of front desk and foyer to ensure highest levels of presentation

Fulltime

Guest Services Concierge

Be the reason someone’s day instantly feels better. At Woodhouse, the experience...

Location

United States , Maple Grove

Salary:

16.00 - 22.00 USD / Hour

The Woodhouse Day Spa - Buffalo

Expiration Date

Until further notice

Requirements

A welcoming, positive personality
Strong multitasking and communication skills
Comfort with computers and scheduling systems
Reliability and teamwork
Preferred some weekend and evening availability
Experience or education in skincare, guest services, or retail is a plus

Job Responsibility

Greet guests with genuine warmth and professionalism
Manage check ins, check outs, and appointment scheduling
Assist guests in selecting services, retail products and gift cards
Maintain a polished, serene front desk environment
Communicate clearly with the spa team to ensure a seamless flow
Keep the little touches such as lighting, music, and scent on point

What we offer

Company parties
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off

Guest Services Agent, Concierge

Respond to guest requests for special arrangements or services (e.g., transporta...

Location

Singapore , Singapore

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, restaurant recommendations, dry cleaning) by making arrangements or identifying appropriate providers
Ensure Concierge desk is manned at all times
Respond to special requests from guests with unique needs and follow up to ensure satisfaction
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem
Review shift logs/daily memo books and document pertinent information in logbooks
Monitor club lounge for seating availability, service, safety, and well-being of guests
Provide information on Marriott Bonvoy Loyalty Program
Report accidents, injuries, and unsafe work conditions to manager

Fulltime

Guest Services Attendant - Bellman/Doorman

The Guest Services Attendant - Bellman plays a key role in creating a seamless a...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Previous experience in a similar role within a luxury hotel is an advantage
Strong customer service and interpersonal skills
Physically fit and able to lift and carry heavy luggage
Well-groomed with a professional and approachable demeanor
Ability to work efficiently in a fast-paced environment
Strong teamwork and coordination skills
Basic knowledge of Kuala Lumpur and local attractions is preferred
Valid driving license is an advantage (if required for valet support)
Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations
Excellent reading, writing, and oral proficiency in English language

Job Responsibility

Greet guests upon arrival and departure with professionalism and warmth
Assist guests with luggage handling, storage, and delivery in a timely and careful manner
Escort guests to their rooms, explaining room features and hotel facilities
Provide directions and information about hotel services, dining outlets, and local attractions
Coordinate closely with Front Office, Concierge, and Valet teams to ensure smooth guest flow
Respond promptly to guest requests, including deliveries and special assistance
Maintain cleanliness and organization of the lobby, entrance, and luggage storage areas
Handle guest belongings with care and ensure security at all times
Assist with transportation arrangements and taxi coordination when required
Support group arrivals and departures, ensuring efficient luggage handling

What we offer

Competitive salary, wages, and a comprehensive benefits package
Excellent training and development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for employee uniforms
Complimentary employee meals

Fulltime

Overnight Guest Services Attendant

Location

United States of America , East Palo Alto

Salary:

25.87 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Experience in luxury hotel/restaurant preferred
Must be flexible with schedule – Able to work weekdays, weekends, holidays
Requires reading, writing and oral proficiency in the English language
Clean driving record and valid Driver’s License required
Ability to lift/carry the luggage and pull luggage carts - 100% of shift is mobile
Ability to multi-task in high volume and demanding environment
Must provide work authorization document - proof of eligibility to work in the United States of America

Job Responsibility

Greets all guests and delivers luggage to room upon check-in during overnight hours, picks up luggage from room upon departure, moving the luggage to storage or the front drive. Maintains proper records of deliveries and pickups
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints, assist guests in all inquiries in connection with hotel services, directions, hours of operations, key hotel personnel, in-house events, directions, etc
Assist the Concierge and Front Desk with deliveries, tasks and special requests
Receives vehicles from guests and drives to the hotel garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity. Pick up vehicles when requested in a timely manner. Yields to pedestrians
Assesses any damage to vehicle. Clearly notes any damage on claim ticket along with location of vehicle when parked. Deposits key and ticket in Bell closet
Performs errands for guests and the hotel that may require local travel off of the hotel property
Assists with preparation and delivery of In Room Dining delivery and housekeeping items during Overnight shift
Other duties and projects as assigned
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Medical, dental, and vision insurance
Holiday, vacation, and sick pay
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team
Complimentary dry cleaning of employee uniforms
Free employee parking

Parttime

Guest Services Attendant (Bellperson/Valet Attendant)

Location

United States of America , East Palo Alto

Salary:

24.81 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Experience in luxury hotel/restaurant preferred
Must be flexible with schedule – Able to work weekdays, weekends, holidays, evenings and overnights
Requires reading, writing and oral proficiency in the English language
Clean driving record and valid Driver’s License required
Ability to lift/carry the luggage and pull luggage carts - 100% of shift is mobile
Ability to multi-task in high volume and demanding environment
Must provide work authorization document - proof of eligibility to work in the United States of America

Job Responsibility

Greets all guests and delivers luggage to room upon check-in, picks up luggage from room upon departure, moving the luggage to storage or the front drive. Maintains proper records of deliveries and pick ups
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complains, assist guests in all inquiries in connection with hotel services, directions, hours of operations, key hotel personnel, in-house events, directions, etc
Assist the Concierge and Front Desk with deliveries, tasks and special requests
Receives vehicles from guests and drives to the hotel garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity. Pick up vehicles when requested in a timely manner. Yields to pedestrians
Assesses any damage to vehicle. Clearly notes any damage on claim ticket along with location of vehicle when parked. Deposits key and ticket in Bell closet
Performs errands for guests and the hotel that may require local travel off of the hotel property
Assists with preparation and delivery of In Room Dining delivery and housekeeping items during Overnight shift
Other duties and projects as assigned
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

What we offer

Be part of a cohesive team with opportunities to build a successful career with global potential
Medical, dental, and vision insurance
Holiday, vacation, and sick pay
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Free employee meals prepared by the culinary team
Complimentary dry cleaning of employee uniforms
Free employee parking

Fulltime

Guest Services Associate

We are seeking a Guest Services Associate who can work our daytime and evening s...

Location

United States , Nashville

Salary:

20.00 - 21.00 USD / Hour

AvantStay

Expiration Date

Until further notice

Requirements

Guest First attitude towards hospitality including an insatiable need to create great experiences, an impactful first impression
Broad range of technology experience including different property management systems
Excellent communication skills - ability to communicate with a broad range of stakeholders
Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience
A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment as well as independently
Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping
Strong analytical, strategic, and collaborative skills
Comfortable working in a very fast-paced environment
A perfectionist, attentive to all the details
Focused, hard-working and willing to do what it takes for us to reach the next stage

Job Responsibility

Greet guests upon arrival and assist with check-in/check-out processes
Respond promptly and professionally to guest requests, inquiries, and concerns
Provide concierge services, including offering local recommendations, booking reservations, and assisting with special requests (transportation, activities, etc.)
Manage and prioritize guest issues, including resolving complaints and ensuring guest satisfaction
Assist with luggage storage and other guest services as needed
Coordinate with housekeeping to ensure room readiness and availability for arriving guests
Troubleshoot and resolve minor maintenance and technology issues (e.g., TV functionality, Wi-Fi, lock issues, etc.)
Act as a local expert, sharing insights and recommendations about the area to enhance the guest experience
Ensure seamless communication with hotel management, housekeeping, and maintenance teams to provide optimal guest service
Assist in ensuring the property is well-maintained and presents a welcoming environment for guests

What we offer

Paid Time Off
Company-sponsored insurance (medical, dental, vision, life, etc.)
Complimentary and discount stays at AvantStay properties
Fitness Reimbursement
Mileage Reimbursement

Fulltime

Guest Services Manager

ABOUT L’ERMITAGE BEVERLY HILLS L’Ermitage Beverly Hills has been a sanctuary of ...

Location

United States of America , Beverly Hills

Salary:

70000.00 - 80000.00 USD / Year

L'Ermitage Beverly Hills

Expiration Date

Until further notice

Requirements

5+ years of front office/guest service leadership experience, hotel/lodging environment highly preferred
High School diploma/GED
Strong understanding of lodging operations
reservations, appropriate guest service etiquette, etc.
Demonstrates natural leadership qualities with a positive, team-focused attitude
Available and willing to work flexible hours based on business needs including weekdays and weekends
Demonstrates strong communication, organizational, and problem-solving skills
Expresses sincere enthusiasm for the role and passion for guest services
Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality
Proficiency in hotel management systems, Microsoft Office Suite and OPERA cloud

Job Responsibility

Maintain positive guest relations at all times
Take full ownership of the guest experience, personally going above and beyond for all guests
Act as point of contact between guests and the organization by promptly answering inquiries, directing phone calls, coordinating travel plans, and working to make sure each guest feels welcomed and taken care of
Oversee the concierge team, booking reservations, making recommendations to internal programs, local attractions, and arranging logistics such as travel
Place order for amenities and coordinate delivery of amenities to designated guest rooms
Anticipate guests’ needs, responding promptly and accommodating requests expediently and courteously
Follow-up with designated hotel personnel to ensure completion of requests
Readily available at all times to deal with problems or guest/staff issues or concerns, using best judgement to resolve outstanding issues empathetically and in the best interest of both the guest and the hotel
Circulates regularly throughout all Front of House areas, maintaining a high profile with guests and staff, while monitoring standards of performance with regard to these areas
Review designated in-house guest list and be familiar with guests’ names and preferences

Fulltime

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Guest Services - Concierge

Job Description

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What we offer

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