Guest Services Attendant

• Greet guests upon arrival and assist with luggage, including transporting items to guest rooms using bell carts
• Maintain cleanliness and presentation of the resort lobby, entrance areas, and surrounding grounds
• Provide prompt, courteous, and efficient service during check-in, check-out, and throughout each guest’s stay
• Deliver guest-requested items to rooms (e.g., ice, gift baskets, special occasion amenities)
• Maintain up-to-date knowledge of resort amenities, events, activities, and property layout to assist guests effectively
• Monitor and restock guest water stations
• Respond to guest inquiries and requests to ensure an exceptional experience
• Support front desk operations and other guest service areas as needed

• Must be at least 16 years old
• Valid driver’s license required
• Ability to lift up to 25 lbs and perform physical tasks (standing/walking for long periods)
• Strong customer service and communication skills
• Friendly, professional, and guest-focused attitude
• Ability to work in a fast-paced, team-oriented environment
• Flexible availability, including evenings, weekends, and holidays
• Previous hospitality or customer service experience preferred (not required)

Previous hospitality or customer service experience

• Free Golf and Ski Passes
• Downhill Mountain Bike Park Pass
• Dining Discounts (25% off at Boyne restaurants)
• Resort Discounts (30% on spa treatments and other services)
• Free Water Park Passes
• Lodging Discounts
• Tuition Reimbursement
• Housing Availability
• Health Insurance (Available for Full-Time Year-Round Team Members)
• AllyHealth (Access to health services for all employees)