Guest Services Attendant

• The ability to review all materials concerning daily events, i.e., return guests, VIPs and function sheets
• The ability to escort arriving guests to their room, handling their luggage with care and efficiency and presenting the in-room orientation
• The ability to handle a guest room change request
• The ability to assist departing guests with luggage, transportation requirements, etc.
• The ability to store and retrieve guests luggage and belongings
• The ability to page guests in public areas, answer telephones, deliver messages, packages, flowers, etc. to their guest rooms
• The ability to run errands for guests and the concierge staff
• The ability to help maintain a high standard of cleanliness in the lobby, at the Concierge Desk, the front entrance and the luggage storage areas
• The ability to call guests by their names and remember return guest's names
• The ability to project an image of friendliness, professionalism and willingness to provide personalized services to guests
• The ability to work closely with the Front Office, Valet Parking and door staff
• The ability to keep the Concierge well-informed as to any guest problems, special requests, complaints, etc.
• The ability to maneuver luggage carts, heavy and awkward crates around the hotel
• The ability to report deficiencies noted in guest rooms and on guest floors to the Concierge staff
• The ability to follow-up on missed wake-up calls and any phones off the hooks
• The ability to collect and polish guest shoes
• The ability to respond properly in any hotel emergency or safety situation
• The ability to perform other tasks or projects as assigned by hotel management and staff
• The ability to use the hotel computer system and phone system

Reading, writing and oral proficiency in the English language