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Four Seasons Logo Four Seasons · Hospitality and Tourism

Guest Services Attendant

United States of America, Kapolei Employment contract 19.12 USD / Hour · Job Posted July 04, 2026
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Job Description

Guest Service Attendant reports to the Guest Services Manager and provides guests with a full-service arrival and departure experience. Welcome all incoming and outgoing guests, assist with luggage, safely park guest vehicles in hotel or local garage and make necessary deliveries and pick-ups to and from guest rooms. Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer service and satisfaction.

Job Responsibility

  • Park arriving and retrieve departing guest’s vehicles safely while adhering to all company and government traffic regulations and Resort Garage Parking Policy
  • Assess any damage and clearly note damage on claim ticket along with location of parked vehicle
  • Deliver and pick up luggage to and from guests room and maintain detailed records of all luggage, room and amenity deliveries
  • Greet all arriving guests with amenity and escort or guide guests to the front desk and introduce them to the Front Desk Agent
  • Greet and offer assistance to all guest passing through lobby
  • Provide a safe and comfortable ride for resort guests
  • Assure limo and house car are in good repair and stocked with necessary amenities
  • Maintains appropriate log, noting guests who were transported and the details of their transportation
  • Strong knowledge of the city so guests can be transported to and from their destination in the shortest possible time
  • Provides guests with directions, recommendations, and information about the city and its attractions
  • Arrange for taxis or resort vehicle transportation as needed
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
  • resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.

Requirements

  • High School education or equivalent experience
  • 1 year of previous experience required
  • Prior experience at a luxury hotel or resort
  • Valid Driver's License Required
  • Able to read, write and speak English
  • Successful candidates must possess legal work authorization in the United States

What we offer

  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Employee Discount for stays at any Four Seasons worldwide
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
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