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Sensei Lāna’i, A Four Seasons Resort, is looking for a Guest Services Attendant who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the island of Lana’i, both Four Season Resorts, and exemplifying the Golden Rule in each interaction.
Job Responsibility:
Greet all guests with a smile, make eye contact, and speak clearly in a friendly manner while upholding the highest level of hospitality and professionalism in all guest interactions
Serve as a key member of the Guest Services Team, ensuring guests are well cared for from arrival to departure
Act as the first and last impression of the hotel, upholding a high standard of professionalism and hospitality
Stationed at the bell stand
greet guests by name upon arrival and departure
Assist with luggage handling, including: Transporting luggage to guest rooms upon arrival, Assisting departing guests by delivering luggage to the hotel entrance or arranging temporary storage
Provide arriving guests with a comprehensive hotel orientation
Requirements:
Legal work authorization in United States
Ability to stand for extended periods
Ability to lift up to 50lbs
Ability to push/pull as needed during shifts
Weekend and Holiday availability required
What we offer:
100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.)
Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self