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Guest Services Attendant - Bellman/Doorman

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Four Seasons

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Location:
Malaysia , Kuala Lumpur

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Guest Services Attendant - Bellman plays a key role in creating a seamless and memorable arrival and departure experience for guests. As one of the first and last points of contact, this role delivers warm, personalized service by assisting with luggage handling, escorting guests, and providing information about hotel facilities and local attractions, in line with luxury hospitality standards.

Job Responsibility:

  • Greet guests upon arrival and departure with professionalism and warmth
  • Assist guests with luggage handling, storage, and delivery in a timely and careful manner
  • Escort guests to their rooms, explaining room features and hotel facilities
  • Provide directions and information about hotel services, dining outlets, and local attractions
  • Coordinate closely with Front Office, Concierge, and Valet teams to ensure smooth guest flow
  • Respond promptly to guest requests, including deliveries and special assistance
  • Maintain cleanliness and organization of the lobby, entrance, and luggage storage areas
  • Handle guest belongings with care and ensure security at all times
  • Assist with transportation arrangements and taxi coordination when required
  • Support group arrivals and departures, ensuring efficient luggage handling
  • Uphold brand standards, grooming, and hygiene at all times

Requirements:

  • Previous experience in a similar role within a luxury hotel is an advantage
  • Strong customer service and interpersonal skills
  • Physically fit and able to lift and carry heavy luggage
  • Well-groomed with a professional and approachable demeanor
  • Ability to work efficiently in a fast-paced environment
  • Strong teamwork and coordination skills
  • Basic knowledge of Kuala Lumpur and local attractions is preferred
  • Valid driving license is an advantage (if required for valet support)
  • Flexibility to work rotating shifts, weekends, and public holidays as required by hotel operations
  • Excellent reading, writing, and oral proficiency in English language
  • Must be able to speak, read, and write Bahasa Malaysia
  • Must have the right to work in Malaysia

Nice to have:

  • Previous experience in a similar role within a luxury hotel is an advantage
  • Valid driving license is an advantage (if required for valet support)
What we offer:
  • Competitive salary, wages, and a comprehensive benefits package
  • Excellent training and development opportunities
  • Complimentary accommodation at other Four Seasons Hotels and Resorts
  • Complimentary dry cleaning for employee uniforms
  • Complimentary employee meals

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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