Guest Services Attendant/Bell Attendant Job at Four Seasons (Calistoga)

Job Description

The Bell Attendant/Guest Services Attendant is a combination role of Bell, Door and Valet Attendants. They will be responsible for creating a sense of arrival for resort, restaurant and banquet guests by welcoming them to the hotel and safely parking their car. They will also assist with delivering luggage and packages to guest villas and/or areas around the resort, conduct resort and room orientations, provide directions and/or information about Napa Valley. The Bell Attendant/Guest Services Attendant will also provide a fond farewell departing guests at the hotel.

Job Responsibility

Greets all guests and delivers luggage to room upon check-in, provides overview of resort, room orientation based off first time or return guest, picks up luggage from room upon departure, moving the luggage to storage of the front drive. Maintains proper records of all actions
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
resolves customer complaints, assist guests in all inquiries, services, directions, hours of operation, key hotel personnel, in-house events, directions, recommendations for off property, etc
Assist the Concierge and Front Desk with deliveries, tasks and special requests
Receives vehicles from guests and drives to the hotel garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity. Picks up vehicles when requested in a timely manner
Drives golf cart to both pickup and drop off guests throughout the resort. Following speed limits and using caution to yield to pedestrians
Assesses any damage to vehicle. Clearly notes any damage on claim ticket along with locations of vehicle when parked. Deposits key and ticket in bell closet
Performs errands for guests and the hotel that may require local travel off of the property
Performs shoeshine service
picking up shoes from guest villas, cleaning and polishing them and returning them to the guest
Provides a high level of cleanliness in the lobby, luggage storage room, and driveway and resort entrance
Maintains cleanliness of golf carts and luggage carts
Collect door knob hangers from guest villas for in room dining requests
Assist with preparation and delivery of Overnight Newspapers and Room Service Delivery
Audit vehicles parked in garage for front office to post charges nightly
Prepare arrival area and golf carts for inclement weather
Assists with responsibilities and duties in the absence of or due to heavy volume in Lobby coverage, Housekeeping and other areas as needed
Perform other tasks or projects as assigned by management
Works harmoniously and professionally with co-workers and supervisors
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact

Requirements

Experience in a luxury resort/restaurant preferred
Knowledge of Napa Valley and surrounding areas, highly desirable, however not required
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts
Reading, writing and oral proficiency in the English language
Clean driving record and Valid Driver’s License required
Ability to multi-task in a high volume and demanding environment
Strong problem solving skills, ability to handle difficult situations and guests
Ability to remain calm during challenging situations
Strong communication and interpersonal skills
This position is not eligible for work sponsorship/visa. Candidates must possess valid US work authorization

What we offer

Competitive Salary & Benefits
Cigna medical and dental benefit options
8 weeks of New Parental Leave Pay after one year of employment
Excellent Training and Development opportunities
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
401k Retirement Plans

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