Guest Services Attendant (Bell Attendant) Job at Four Seasons (Lana'i city)

Job Description

The Four Seasons Resort Lāna’i is looking for a Guest Services Attendant who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

Job Responsibility

Greet guests upon arrival and escort them to their rooms, ensuring a warm and welcoming experience
Deliver luggage to guest rooms at check‑in and retrieve luggage upon departure, transporting items to storage areas or the front drive as needed
Maintain accurate records of all luggage deliveries and pick‑ups
Acknowledge and greet all guests passing through the lobby, proactively offering assistance
Handle all guest interactions with professionalism and genuine hospitality, responding to inquiries regarding hotel services, hours of operation, events, directions, and key personnel
Accommodate special requests whenever possible and assist in resolving guest concerns to ensure satisfaction
Perform guest and hotel errands, including off‑property travel when required
Provide safe, comfortable transportation for guests using hotel vehicles
Ensure assigned vehicle is clean, in good working condition, and fully stocked with required amenities such as bottled water

Requirements

Legal work authorization in United States
Hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required
Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card
Hawaii Driver’s License and Abstract is required for this role
Ability to stand for extended periods, lift up to 100lbs, and push/pull as needed during shifts

What we offer

100% Employer contributed Medical, Dental, and Vision benefits
Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
Inclusive and diverse employee engagement & recognition events all year-round
Complimentary stays and exclusive discounts at Four Seasons Worldwide
Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
Comprehensive learning and development programs to help you master your craft
Energizing Employee Culture where you are encouraged to be your true self!

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Guest Services Attendant (Bell Attendant)

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