Guest Services Associate

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• secure payment, activate/reissue room keys
• ensure rates match market codes, document exceptions
• verify/adjust billing for guests
• communicate to appropriate staff when guests are waiting for an available room
• advise guest of messages and clear departures in computer system
• coordinate with Housekeeping to track room status and guest concerns
• file guest paperwork or documentation
• operate telephone switchboard station
• run and check daily reports, contingency lists, and credit card authorization reports
• supply guests with directions and information
• answer, record, and process all guest calls, requests, questions, or concerns
• follow up to ensure each has been met to guests’ satisfaction
• arrange transportation for guests/visitors
• count and secure bank at beginning and end of shift
• cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
• notify Loss Prevention/Security of any reports of theft
• follow company policies and procedures
• report accidents, injuries, and unsafe work conditions to manager
• ensure uniform and personal appearance are clean and professional
• maintain confidentiality of proprietary information
• protect company assets
• welcome and acknowledge guests according to company standards
• anticipate and address guests’ service needs
• assist individuals with disabilities
• thank guests with genuine appreciation
• speak using clear and professional language
• answer telephones using appropriate etiquette
• develop and maintain positive working relationships
• support team to reach common goals
• listen and respond appropriately to the concerns of employees
• comply with quality assurance standards
• stand, sit, or walk for an extended period of time
• move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• perform other reasonable job duties as requested by Supervisors

High school diploma or G.E.D. equivalent

• Be part of the Sheraton global community
• inclusive work environment
• access to Marriott International's portfolio of hotels and resorts