Guest Services Associate

• Coordinate guest relations, including but not limited to guest check in, concierge services, and reservation information
• General upkeep of the office, including management of collateral, office supplies, owner arrival supplies, etc
• Complete daily operations checklist
• Monitor and respond to guest communication and occasional homeowner communication
• Greeting and welcoming guests in the office
• Coordinate with office staff regarding any maintenance
• Key Management and Tracking
• Coordinate daily operational needs with front office staff
• Inventory Management
• Home Inspections as needed
• Deliveries as needed
• Attend all scheduled meetings where presence is required
• Adhere to attendance policies and schedules set by the team
• Perform additional responsibilities as required

• 2 years front office and/or reservations experience
• Excellent organization and time management skills
• Excellent listening and interpersonal skills
• Strong attention to detail
• The ability to work well as a team as well as individually at times
• Strong tact and diplomacy
• interacts with and works cooperatively with associates, property owners and guests
• Ability to multi-task in a high paced environment
• Ability to read, speak, write, and understand English
• Must be adaptable and flexible to change
• Ability to work a flexible schedule and be able to work weekends and holidays
• To remain calm and professional at all times
• Be able to make quick decisions and possess good judgment
• Valid driver’s license required
• Must reside in the designated area
• Business needs dictate hands on in-market presence

Prior vacation rental or real estate experience preferred but not required

• Generous company-sponsored insurance (medical, dental, vision, life, etc.)
• Flexible paid time off
• Complimentary and discounted stays at AvantStay properties
• Pre-tax retirement savings plans offered via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement