Guest Services Associate

• Demonstrates ability to provide care/service safely and efficiently for the care of each patient
• Assists with operations of the Information Desk for the University of Kansas main Hospital to develop and enhance customer service for all patients and visitors
• With the aid of the health system computer and network, provides rapid and professional response to all patient and visitor inquires in person and over the phone
• Locates appropriate physicians/services for patients and visitors throughout the hospital, pages clinical staff as appropriate
• Maintains a current and up-to-date patient information listing, in-house phone numbers, maps, department locations and other pertinent information as required
• Escorts patients and visitors in wheelchairs if necessary
• if unable to leave desk may utilize health system volunteers or Central Transport to assist
• Assists senior patients with outside transportation
• Maintains confidentiality issues including no information, denial and expiration patients
• Works collaboratively and cooperatively with information desk volunteers, including training
• Works cooperatively with other health system employees/internal customers and provides relief at the Valet Receptionist or Heart Hospital Information Desk as needed
• Assists visitors with requests for voter registration, clergy parking and parking ticket validations
• Monitors facility conditions, notifies appropriate department for resolutions
• Maintains up- to- date calendar of events via e-mail notices
• Maintains a neat and orderly information desk
• Tracks inventory of necessary supplies and forms
• Attends mandatory staff meetings
• Follow policies, procedures, and standards
• complies with Corporate Responsibility Program
• Assumes responsibility for risk and safety issues associated with position
• Maintains current and up-to-date materials related to area restaurants, accommodations, attractions, etc
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

• High School Graduate or GED
• Excellent oral communications skills
• Proficient in Windows and Microsoft Office applications
• Basic understanding of written communication

Advanced Spanish