Guest Services Associate

• Greet guests upon arrival and assist with check-in/check-out processes
• Respond promptly and professionally to guest requests, inquiries, and concerns
• Provide concierge services, including offering local recommendations, booking reservations, and assisting with special requests (transportation, activities, etc.)
• Manage and prioritize guest issues, including resolving complaints and ensuring guest satisfaction
• Assist with luggage storage and other guest services as needed
• Coordinate with housekeeping to ensure room readiness and availability for arriving guests
• Troubleshoot and resolve minor maintenance and technology issues (e.g., TV functionality, Wi-Fi, lock issues, etc.)
• Act as a local expert, sharing insights and recommendations about the area to enhance the guest experience
• Ensure seamless communication with hotel management, housekeeping, and maintenance teams to provide optimal guest service
• Assist in ensuring the property is well-maintained and presents a welcoming environment for guests
• Manage property cases ensuring all work orders are completed

• "Guest First" attitude towards hospitality including an insatiable need to create great experiences, an impactful first impression
• Broad range of technology experience including different property management systems
• Excellent communication skills - ability to communicate with a broad range of stakeholders
• Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience
• A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment as well as independently
• Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping
• Strong analytical, strategic, and collaborative skills
• Comfortable working in a very fast-paced environment
• A perfectionist, attentive to all the details
• Focused, hard-working and willing to do what it takes for us to reach the next stage
• Ability to understand and convey both business issues and technical concepts
• Capable of quickly learning new software systems
• Strong communication skills and the ability to manage multiple tasks at once
• A customer-centric attitude with a passion for delivering exceptional service
• Ability to work independently, problem-solve, and handle guest issues effectively
• Must be US based and willing to work some weekends and some evenings full time

Experience in real estate, hospitality and/or tech is a plus

• Paid Time Off
• Company-sponsored insurance (medical, dental, vision, life, etc.)
• Complimentary and discount stays at AvantStay properties
• Quarterly Mental Health Days
• Fitness Reimbursement
• Mileage Reimbursement