Guest Services Associate, Marriott Bonvoy

Marriott Bonvoy

Location:
Indonesia, Medan

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

As a Guest Services Associate, you will take care of guest check-ins, check-outs, billing issues, and respond to guest concerns. Provide exceptional customer service while following company policies and working collaboratively with the team.

Job Responsibility:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
secure payment
activate/reissue room keys
ensure rates match market codes
document exceptions
verify/adjust billing for guests
communicate to appropriate staff when guests are waiting for an available room
advise guest of messages
clear departures in computer system
coordinate with Housekeeping to track room status and guest concerns
file guest paperwork or documentation
operate telephone switchboard station
run and check daily reports, contingency lists, and credit card authorization reports
supply guests with directions and information
answer, record, and process all guest calls, requests, questions, or concerns
follow up to ensure each has been met to guests’ satisfaction
arrange transportation for guests/visitors
count and secure bank at beginning and end of shift
cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
notify Loss Prevention/Security of any reports of theft
follow company policies and procedures
report accidents, injuries, and unsafe work conditions to manager
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
speak using clear and professional language
answer telephones using appropriate etiquette
develop and maintain positive working relationships
support team to reach common goals
listen and respond appropriately to the concerns of employees
comply with quality assurance standards
stand, sit, or walk for an extended period of time
move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
no related work experience
no supervisory experience
none

What we offer:

Equal opportunity employer
welcoming environment
support for diversity and inclusion
non-discrimination on any protected basis
access to global team
career opportunities in Marriott International portfolio

Additional Information:

Job Posted:
June 19, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Services Associate