Guest Services Associate I

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Secure payment
• activate/reissue room keys
• Ensure rates match market codes, document exceptions
• Verify/adjust billing for guests
• Communicate to appropriate staff when guests are waiting for an available room
• Advise guest of messages
• Clear departures in computer system
• Coordinate with Housekeeping to track room status and guest concerns
• File guest paperwork or documentation
• Operate telephone switchboard station
• Run and check daily reports, contingency lists, and credit card authorization reports
• Supply guests with directions and information
• Answer, record, and process all guest calls, requests, questions, or concerns
• follow up to ensure each has been met to guests’ satisfaction
• Arrange transportation for guests/visitors
• Count and secure bank at beginning and end of shift
• Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
• Notify Loss Prevention/Security of any reports of theft

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• None license or certification

Training, development, recognition, holistic well-being, true camaraderie with a diverse group of co-workers