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Guest Services Assistant

Holiday Inn Ipswich

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Location:
United Kingdom , York

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

12.21 GBP / Hour
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Job Description:

We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.

Job Responsibility:

  • Building strong relationships with guests, adapting your approach to meet individual needs
  • Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
  • Providing drinks service on our residents bar
  • Preparing and delivering food from our 24 hour menu for guests arriving through the night
  • Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
  • Completing any cleaning and set up required to ensure the hotel is ready for the next day
  • Supporting the night audit process
  • Ensuring fire and safety requirements are met

Requirements:

  • Previous experience in a fast-paced, customer-facing role
  • Genuine passion for delivering outstanding customer service
  • Naturally attentive, able to anticipate guest needs
  • Confident working independently during night shifts
  • Comfortable using a range of technology, including MS Office
  • Communicate clearly and professionally with guests and colleagues
  • Remain calm, organised and solution-focused, particularly during quieter overnight periods
What we offer:
  • Discounted hotel stays around the globe, with food and beverage discounts
  • Attractive discounts across many major retailers, restaurants, and events
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
  • Personal and career development
  • Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice

Additional Information:

Job Posted:
December 26, 2025

Expiration:
January 24, 2026

Employment Type:
Parttime
Work Type:
On-site work
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