Guest Services Assistant Jobs

Guest Services Assistant

Holiday Inn Taunton

Location:
United Kingdom, Warwick

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

12.21 GBP / Hour

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Job Description:

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in Holiday Inn Leamington Spa-Warwick.

Job Responsibility:

supporting your hotel in achieving all brand and company metrics and objectives
building and developing relationships with guests, assessing their needs and flexing style and approach appropriately
ensuring all repeat guests, priority members and VIP’s receive recognition and appreciation
following SOPs to ensure consistent hospitality for all guests
maintaining a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products and services and IHG to all guests
represent our company values and culture, ensuring that service excellence remains our top priority

Requirements:

some previous experience in a fast-paced, customer facing role
passion for outstanding Customer Service
ability to anticipate guests needs
comfortable using a range of technology, including MS Office

What we offer:

Annual Conference Event and Awards
Apprenticeships
Robust career development opportunities and support for personal growth
Attractive discounts across many major retailers, restaurants, and events
Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
50% off food and beverage while you stay in our hotels
24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Additional Information:

Job Posted:
December 09, 2025

Expiration:
January 13, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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