Guest Services Assistant - Nights Job at Chester Race Company (Chester)

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Guest Service Assistant (Nights)

We are looking for a friendly, reliable and guest-focused Nights Guest Service A...

Location

United Kingdom , Newport Pagnell

Salary:

12.71 GBP / Hour

Holiday Inn Birmingham Bromsgrove

Expiration Date

July 24, 2026

Requirements

Previous experience in a fast-paced, customer-facing role
genuine passion for delivering outstanding customer service
comfortable using a range of technology, including MS Office
communicate clearly and professionally with guests and colleagues
remain calm, organised and solution-focused during night shifts

Job Responsibility

Building strong relationships with guests
welcoming late arrivals on reception
providing drinks service on residents' bar
preparing and delivering food from 24 hour menu
checking out early arrivals with accurate billing
completing cleaning and set up for next day
supporting night audit process
ensuring fire and safety requirements are met

What we offer

Career development through fully funded apprenticeships and internal development programme
discounts on hotel stays and major retailers, restaurants and days out
free use of gyms, pools, and leisure facilities
24/7 access to wellbeing, financial, and legal support
monthly service charge

Parttime

Nights Guest Service Assistant

As our Nights Guest Service Assistant you’ll be responsible for providing except...

Location

United Kingdom , Stansted

Salary:

27699.00 GBP / Year

Aimbridge Hospitality EMEA

Expiration Date

Until further notice

Requirements

Attention to detail: it's essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
Communication skills: it's important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues.
Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner.
Organisational skills: it's important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage
Teamwork: you'll be a first class team player ready to work in tandem with all other operational colleagues in the hotel

Job Responsibility

Providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations
Maintaining a clean and organised front desk area
Supporting operations in food and beverage, maintenance and all other areas that require first class customer service skills and exemplary team work skillset

What we offer

Industry leading training and leadership development opportunities
Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
24/7 access to our employee assistance programme
Uncapped incentives to reward you for your contributions
Company sick pay - Giving you piece of mind when you need it the most

Fulltime

Guest Services Representative - Nights

Guest Services Representative Nights – onefiftyfenchurch, Fenchurch Street, Lond...

Location

United Kingdom , London

Salary:

28200.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Available to work between the hours of 19.30hrs and 07.30 hrs (approx.)
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products and services

Job Responsibility

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests
Carry out 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out, and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls

What we offer

Healthcare Plan
Pension
Employee Discounted
Exclusive employee discounted rate to Cycas hotels
Continuous paid training and development opportunities
Free healthcare plan

Fulltime

Guest Services Representative - Nights

Guest Services Representative Nights – onefiftyfenchurch, Fenchurch Street, Lond...

Location

United Kingdom , London

Salary:

26000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Available to work between the hours of 19.30hrs and 07.30 hrs (approx.)
Desire and ability to learn
Strong communication skills
Ability to work alone for periods of time during the night shift due to size of building
Ability to organise self and multi - task
Flexible and adaptable
Attention to detail
Customer focused / can-do attitude
Understand the Hotel / Company standards, products and services
A good working knowledge of Opera PMS,is desired

Job Responsibility

To ensure the smooth and efficient running of the hotel to the satisfaction of all guests needs
The night audit is completed to fulfil all audit and statistical information requirements for the hotel
To ensure the security of hotel guests and hotel as a whole and to provide services for hotel guests
Carry out 2 security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out, and assist with luggage when required
Serve food and liquor to company standards
Ensure all revenue is correctly charged and monies are securely kept
To ensure the total cash takings balance with the Opera settlements report and the receipt sheet and to complete the banking according to the correct procedure
Operate the hotel switchboard and deal with all internal and external calls, according to procedure
Order and deliver guest’s newspapers and correct charging and controls

What we offer

Healthcare Plan
Pension
Employee Discounted
Exclusive employee discounted rate to Cycas hotels
Continuous paid training and development opportunities
Free healthcare plan

Fulltime

Guest Services Representative - Nights

Guest Service Representative - Nights position at The Lincoln Suites London, Kin...

Location

United Kingdom , London

Salary:

29101.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ability to work unsupervised
Strong communication skills
Previous experience within a similar role within a hotel environment
Always striving to deliver a great service for guests
Proactive and can complete tasks efficiently and follow up where necessary
Passionate about hospitality and standards
Keen eye for details
Excellent organisational skills
Ability to remain calm whilst working under pressure
Previous experience with MEWS and Opera PMS preferred but not essential

Job Responsibility

Provide a great guest experience by enabling a smooth arrival and departure experience including rooming and delivering luggage
Be fully conversant with hotel facilities, services and special promotions to maximise hotel sales
Be aware of hotel availability and take every opportunity to maximise room sales
Increase room revenue by supervising effectiveness of room category upselling
Anticipate guest needs, act upon and follow up guest requests
Ensure all charges are correctly posted to guest bills
Deal with cash, cheque, and credit transactions
Ensure all messages received for guests are passed on accurately
Carry out security checks at regular intervals with special emphasis on security, fire and safety
Check hotel guests in and out and assist with luggage when required

What we offer

Healthcare Plan
Pension
Employee Discounted rate to Cycas managed hotels
Reward & Celebration program
Opportunity to grow & develop
Free Healthcare plan
Continuous paid Training & Development opportunities
Great workplace atmosphere

Fulltime

Assistant Manager Room Operations - Guest Services

Entry level management position that focuses on supporting the day-to-day activi...

Location

United States

Salary:

25.77 - 29.33 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or GED
3 years experience in the guest services, front desk, housekeeping, or related professional area
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year experience in the guest services, front desk, housekeeping, or related professional area

Job Responsibility

Supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services
Assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards
Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties
Runs and reviews critical information contained in room operations reports
Understands the functions of the Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations
Operates all department equipment as necessary and reporting malfunctions
Ensures employees have the proper supplies and uniforms
Understands night audit procedures and being able to comprehend and utilize reports as necessary
Understands and complies with loss prevention policies and procedures
Communicates performance expectations employees in accordance with job descriptions for each position

Fulltime

Guest Services Agent Night

Process all guest check-ins, check-outs, room assignments, and room change/late ...

Location

Spain , Barcelona

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Job Responsibility

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment
activate/reissue room keys
Ensure rates match market codes, document exceptions
Verify/adjust billing for guests
Communicate to appropriate staff when guests are waiting for an available room
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation

Fulltime

Guest Services Supervisor

Four Seasons is powered by our people. We are a collective of individuals who cr...

Location

United States of America , Palm Beach

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

High School Diploma
Prior operations experience preferred, with a demonstrated record of reliable and effective performance
Ability to work an 8‑hour shift with flexible scheduling, including nights, weekends, and holidays
Genuine commitment to delivering exceptional service to guests, residents, colleagues, and leadership
Comfortable using computer systems and equipment required for daily operations
Clear, professional, and effective communication with guests and team members
Strong organizational skills with the ability to work independently and manage priorities
Ability to remain composed, detail‑oriented, and accurate in a fast‑paced, changing environment
Capable of reading, counting, and writing to complete documentation and transaction paperwork accurately

Job Responsibility

Partner with Guest Experience and Front Desk leadership to ensure VIP recognition, deliver Forbes 5‑Star arrival and departure standards, and resolve guest concerns with professionalism and personalized service
Assist with training, scheduling, performance feedback, department meetings, and disciplinary recommendations for Bell and Door staff while fostering strong collaboration across departments
Welcome guests, assist with check-in, escorting, luggage handling, transportation arrangements, city recommendations, and smooth departures
Monitor Hotsos, manage package handling and shipping, complete group room drops, and ensure timely execution of guest service tasks
Handle assigned cash bank, foreign exchange, reconciliations, and use hotel systems for check-in/out, reporting, and room management
Act swiftly in emergencies, uphold health, safety, and security standards, and comply with Four Seasons policies, work rules, and local regulations
Maintain impeccable appearance, punctuality, and hospitality standards, attend training as required, adapt to business needs, and support Concierge, Bell Staff, Business Center, and lobby operations as needed

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
401(k) Retirement Plan

Fulltime

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Guest Services Assistant - Nights

Job Description

Job Responsibility

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