CrawlJobs Logo

Guest Services Assistant (Nights)

kewgreenhotels.com Logo

Kew Green Hotels

Location Icon

Location:
United Kingdom , Rotherham

Category Icon
Category:
Hospitality and Tourism

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

12.21 GBP / Hour
Save Job
Save Icon
Apply Position

Job Description:

We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.

Job Responsibility:

  • Building strong relationships with guests, adapting your approach to meet individual needs
  • Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
  • Providing drinks service on our residents bar
  • Preparing and delivering food from our 24 hour menu for guests arriving through the night
  • Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
  • Completing any cleaning and set up required to ensure the hotel is ready for the next day
  • Supporting the night audit process
  • Ensuring fire and safety requirements are met

Requirements:

  • Previous experience in a fast-paced, customer-facing role
  • Genuine passion for delivering outstanding customer service
  • Naturally attentive and able to anticipate guest needs
  • Confident working independently during night shifts
  • Comfortable using a range of technology, including MS Office
  • Communicate clearly and professionally with guests and colleagues
  • Remain calm, organised and solution-focused, particularly during quieter overnight periods
What we offer:
  • Discounted hotel stays around the globe, with food and beverage discounts
  • Attractive discounts across many major retailers, restaurants, and events
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
  • Personal and career development
  • Round the clock access to the Employee Assistance programme, offering mental health and wellbeing support, financial and legal advice

Additional Information:

Job Posted:
March 26, 2026

Expiration:
April 10, 2026

Employment Type:
Parttime
Work Type:
On-site work
Icon
Kew Green Hotels - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Guest Services Assistant (Nights)

Assistant Night Manager

Assistant Night Manager position at Courtyard by Marriott Phuket Chalong Bay Res...
Location
Location
Thailand , Phuket
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Process all guest check-ins
  • Verify guest identity and form of payment
  • Set up accurate accounts for each guest
  • Enter Marriott Rewards information
  • Ensure rates match market codes
  • Secure payment prior to issuing room key
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests
  • Fulltime
Read More
Arrow Right

Assistant Night Manager

The Assistant Night Manager at W Brisbane oversees the hotel's operations during...
Location
Location
Australia , Brisbane
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Oversee the Front Office operation to maintain high standards
  • Complete Night Audit duties
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Represent Senior leaders in their absence, taking full responsibility of the hotel
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Conduct Health and Safety Checks and Night Walks
  • Have full awareness of all hotel areas
Job Responsibility
Job Responsibility
  • Oversee the Front Office operation to maintain high standards
  • Complete Night Audit duties
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Represent Senior leaders in their absence, taking full responsibility of the hotel
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Conduct Health and Safety Checks and Night Walks
  • Have full awareness of all hotel areas
What we offer
What we offer
  • The best hotel training opportunities produced independently by W Brisbane and internationally recognized training programs by Marriott International
  • ‘Great places to work’ certified
  • Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • Fulltime
Read More
Arrow Right

Night Auditor

Night Auditor position at Sheraton Phoenix Downtown, part of Marriott Internatio...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations
  • Secure payment
  • verify and adjust billing
  • Activate and file room keys
  • Process all guest requests and relay messages
  • Print contingency lists to have a record of all guests in case of emergency
  • Identify and explain room features to guests
  • supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
  • Follow up on any outstanding requests or problems from the previous day and are resolved
  • Run and review daily reports/logs
Job Responsibility
Job Responsibility
  • Perform other reasonable job duties as requested by Supervisors
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Global community
  • Engaging experiences and thoughtful service
  • Parttime
Read More
Arrow Right

Night Auditor

Night Auditor position at Marriott Executive Apartments in Seoul. The role focus...
Location
Location
South Korea , Seoul
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • No license or certification required
  • Ability to stand, sit, or walk for extended time
  • Ability to move through narrow, confined, or elevated spaces
  • Ability to move up and down stairs and/or service ramps
  • Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Job Responsibility
Job Responsibility
  • Giving guests a smooth check-in and check-out
  • Building memorable and unique guest experiences
  • Delivering a wide range of services that guide guests through their entire stay
  • Processing operational needs
  • Addressing guest requests
  • Completing reports
  • Sharing highlights of the local area
  • Assisting guests with loading/unloading vehicles
  • Transporting luggage to and from guest rooms and/or designated bell area
  • Creating a safe work place
What we offer
What we offer
  • Equal opportunity employment
  • Diverse and inclusive work environment
  • Global team belonging
  • Career development opportunities
  • Fulltime
Read More
Arrow Right

Butler Intern

Butler intern is the main assistant to Suite guests before and through the stay....
Location
Location
Italy , Milano
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must have a professional image and personality exuding confidence and leadership skills
  • Be an ambassador of The Bulgari Hotels & Resorts Company at all times
  • Ability to smile at all times
  • Ability to focus attention on details
  • Ability to organize work, prioritize tasks, and follow up
  • Ability to work well under pressure
  • Must be able to take initiative and work productively unsupervised
  • Ability to maintain confidentiality and security of all guest and general hotel information
  • Must be a team player
  • Ability to work flexible hours, including weekends, evenings, Holidays and overnight
Job Responsibility
Job Responsibility
  • Immediate assistance to all Suite guests, being the sole interlocutor of the guest
  • Contacting guests before arrival
  • Communicate with other departments to prepare arrivals
  • Check room status and amenities before arrival
  • Detect possible maintenance problems
  • Greet guests, perform check in, assist guests with settling in
  • Assist guests during the entire stay
  • Assist guests with unpacking and packing service
  • In room dining order taking and delivery of the meals
  • Daily check and refresh of amenities
  • Fulltime
Read More
Arrow Right

Night Audit Supervisor

Night Audit Supervisor position at Marriott Executive Apartments in Seoul, respo...
Location
Location
South Korea , Seoul
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
  • Set up accurate accounts for each guest according to their requirements
  • Enter Marriott Rewards information
  • Ensure rates match market codes, document exceptions
  • Secure payment prior to issuing room key, verify/adjust billing
  • Compile and review daily reports/logs/contingency lists
  • Complete cashier and closing reports
  • Supply guests with directions and property information
  • Accommodate guest requests, contacting appropriate staff if necessary
  • Follow up to ensure requests have been met
What we offer
What we offer
  • Equal opportunity employer
  • Valued and celebrated unique backgrounds
  • Rich blend of culture, talent, and experiences
  • Non-discrimination policy
  • Fulltime
Read More
Arrow Right

Multi Property Night Supervisor

The Multi Property Night Supervisor is responsible for overseeing night operatio...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Professional German language skills
  • High school diploma or G.E.D. equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
Job Responsibility
Job Responsibility
  • Complete designated cashier and closing reports
  • Review shift logs/daily memo books
  • Contact appropriate individual or department to resolve guest issues
  • Process guest check-ins
  • Sell rooms to guests without reservations
  • Ensure rates match market codes
  • Scan and charge checks from outlets
  • Assist management in training, evaluating, counseling, disciplining, and motivating employees
  • Report accidents, injuries, and unsafe work conditions
  • Follow company policies and procedures
What we offer
What we offer
  • Opportunities for growth and success
  • Inclusive, people-first culture
  • Non-discrimination policy
  • Fulltime
Read More
Arrow Right

Night Operations Manager

Serves as the property Manager on Duty and directs all property operations durin...
Location
Location
United States
Salary
Salary:
58000.00 - 74000.00 USD / Year
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • 5 years experience in guest services, front desk, housekeeping, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 3 years experience in guest services, front desk, housekeeping, or related professional area
Job Responsibility
Job Responsibility
  • Serves as the property Manager on Duty and directs all property operations during the overnight shift
  • Verifies the highest levels of hospitality and service are provided during the overnight shift
  • Represents property management in resolving any guest or property related situation
  • Monitors and verifies compliance with all Guidelines to Operations
  • Verifies supervisors maintain adequate levels of department supplies
  • Verifies all employees are in proper uniform and are properly groomed
  • Verifies employees are working in a safe environment
  • Manages all period-end inventories
  • Directs, monitors, and assists all overnight staff
  • Verifies guest tracking scores and employee opinion survey goals are achieved
What we offer
What we offer
  • Bonus program
  • Comprehensive health care benefits
  • 401(k) plan with up to 5% company match
  • Employee stock purchase plan at 15% discount
  • Accrued paid time off (including sick leave where applicable)
  • Life insurance
  • Group disability insurance
  • Travel discounts
  • Adoption assistance
  • Paid parental leave
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy