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Guest Services Assistant Manager

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Four Seasons

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Location:
China , Taipa, Macao

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Guest Services Assistant Manager is responsible for supporting the daily operations of the Guest Services Department. The role is essential in ensuring warm hospitality, smooth guest arrivals and departures, and exceptional service delivery. The position assists in leading a team of Bell Attendants and Drivers to create memorable guest experiences.

Job Responsibility:

  • Oversee daily Guest Services Department operations, including luggage handling, guest transportation, valet coordination and lobby assistance
  • Monitor workflow to ensure timely, efficient, and consistent service delivery
  • Support the implementation of service standards, operating procedures and guest experience enhancements
  • Provide warm, professional guest greetings and ensure needs are addressed promptly
  • Manage escalated guest inquiries, concerns, and special requests with empathy and effective problem-solving
  • Assist in coordinating special events, VIP services, and group bookings to ensure exceptional guest experiences
  • Maintain accurate records of transportation requests, luggage storage, deliveries and lost & found items
  • Coordinate closely with Front Office, Housekeeping, Loss Prevention and other departments to ensure seamless guest journeys
  • Oversee the inventory of guest service supplies (e.g., luggage carts, transportation vehicles) to ensure adequate levels are maintained
  • Develop and implement training programs for new hires and ongoing staff development to ensure high service standards
  • Assist with staff scheduling, training, performance reviews, and ongoing coaching to support team development and service excellence

Requirements:

  • Reading, writing and oral proficiency in Cantonese, Mandarin and English
  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field
  • Previous experience in a butler or a related management role in the hospitality industry, preferably in a luxury or high-end environment
  • Strong leadership, management and problem-solving skills
  • Exceptional communication and interpersonal abilities
  • Attention to detail and a commitment to high service standards
What we offer:
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resort
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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