Guest Services Ambassador Job at JLL (Melbourne)

Guest Services Ambassador

We are extremely excited to be recruiting a Corporate Receptionist to join our R...

Location

United Kingdom , London

Salary:

35000.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Experience in customer service, preferably in a corporate/five-star luxury hotel environment/premium airlines
Excellent communication skills, written and verbal
Excellent personal presentation and interpersonal skills
Outgoing personality and ability to easily build rapport with key stakeholders
Customer focused team player who is patient, friendly, reliable, flexible and takes pride in what they do
Energetic, proactive, flexible with great attention to detail, can-do attitude, and ambition to learn and grow
Embrace change, lead by example, and empower others through a consistently positive approach
Desire to be part of a winning team, where you can truly make a difference
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together

Job Responsibility

Responsible for all ground floor reception and lobby hosting throughout the 40 Leadenhall Receptions, ensuring a welcoming and professional environment for all visitors

What we offer

Exclusive travel and grocery discounts
Life assurance and cash rewards
Full access to the Screening Room, Wellness Spaces and discounts on hair, beauty and fitness treatments
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Endless learning and development opportunities
WOW Awards for outstanding contributions
One paid day off annually to support a cause

Fulltime

Guest Services Ambassador

The Guest Service Ambassador provides exceptional customer service to both inter...

Location

United Kingdom , London

Salary:

Not provided

14forty

Expiration Date

Until further notice

Requirements

Customer Service NVQ Level 3 or equivalent (preferred)
Minimum of 3 years of related customer service experience is preferred
Intermediate to advanced knowledge of Google Workspace (Docs, Sheets, Slides)
Strong customer service orientation with a 'Can Do' attitude
Friendly, proactive, and willing to go above and beyond to meet customer needs
Ability to prioritise effectively and work in a fast-paced environment
Excellent interpersonal and communication skills, with an understanding of confidentiality and diplomacy
Strong multitasking, project management, and organisational skills
Team player with a positive and proactive attitude

Job Responsibility

Welcome and check-in guests, employees, customers, and partners using the check in system
Provide professional and hospitable service by greeting guests with a smile, offering assistance, guiding them through the sign-in process, taking coats and belongings, and offering refreshments as needed
Keep guests informed about when they will be collected by their hosts, ensuring clear communication throughout their visit
Uphold security by managing the security badge system and ensuring compliance meeting with company policy
Ensure the reception desk maintains a minimalistic, clutter-free appearance
Keep the waiting area in accordance with global standards and immaculately presented
Manage the tidiness of the reception area and cloakroom, ensuring no rubbish is left after guests depart
Respond promptly to all incoming emails and voicemails, and follow up as necessary
Maintain a strong communication with the team
Handle routine and more complex assignments, requiring independent action and with initiative

What we offer

Exclusive travel and grocery discounts
Life assurance and cash rewards
Subsidised meals on shift
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Endless learning and development opportunities
WOW Awards for outstanding peers
One paid day off annually to support a cause

Fulltime

Guest Services Ambassador

We are thrilled to announce an opening for a Guest Service Ambassador to join ou...

Location

United Kingdom , London

Salary:

33490.00 GBP / Year

14forty

Expiration Date

Until further notice

Requirements

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
Ideally, have at least one year of customer-facing experience in a similar role within a luxury hotel, premium airlines, or corporate environment
Have passion for delivering exceptional customer service and a friendly attitude
Possess strong communication skills and an ability to work collaboratively with others
Be organised, proactive, and capable of working under pressure while maintaining a positive outlook
Have a genuine interest in fostering relationships and creating a welcoming environment for everyone

Job Responsibility

Warmly welcoming guests and clients upon arrival, providing them with assistance and information
Maintaining a tidy and professional reception area, ensuring a positive first impression
Handling incoming calls, emails, and inquiries with a friendly and helpful demeanour
Collaborating with the Rapport Ambassadors, and other service providers to ensure seamless service throughout the client and guest areas
Assisting in addressing guest needs and resolving issues in a timely manner, elevating their experience
Participating in team meetings and training to enhance personal and team skills

What we offer

Exclusive travel and grocery discounts
Life assurance and cash rewards
Contributory pension scheme
Wellness programs
Employee Assistance Program
Digital GP services
Learning and development opportunities
WOW Awards for outstanding peers
One paid day off annually to support a cause

Fulltime

Guest Services Ambassador

In this role, you will provide a welcoming approach to all employees and visitor...

Location

Canada , Toronto

Salary:

65000.00 CAD / Year

JLL

Expiration Date

Until further notice

Requirements

High school diploma or GED
2-4 years of experience in hospitality or customer service roles
Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment
Computer-literate with proficient skills in Google Suite
Strong communication and interpersonal skills for interacting with diverse stakeholders

Job Responsibility

Greet, host, and provide support for guests, visitors, and employees at the front desk
Assist with conference room bookings and set-ups to meet client needs
Support event set up and breakdown activities for various corporate functions
Serve as the Building/Campus/Area Information Center for inquiries and directions
Respond to and follow through on requests for information, communicating with all levels of management with minimal supervision
Organize and maintain lobby and front desk areas to ensure professional presentation
Resolve problems associated with building services, including janitorial, mailroom, copier services, parking, badging, and conference rooms

Fulltime

Guest Services Ambassador

Legends/ASM Global, the leader in privately managed public assembly facilities, ...

Location

United States , Columbus

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

At least six months of customer service experience
Basic computer skills and internet navigation
Ability to interpret schedules and maps
Professional appearance
Strong interpersonal, oral, and written communication skills
Command of the English language
Excellent telephone etiquette
Must have eye/hand coordination and manual dexterity
Must be able to listen, hear, and respond to guest inquiries
Ability to distinguish letters, numbers, symbols, and colors

Job Responsibility

Be the welcoming face of assistance, meeting and greeting guests, and offering answers to their queries
Operate in the Guest Services Areas, guiding visitors to their desired destinations within and outside the facility
Provide information about building and event details, amenities, and services
Provide information about local shopping, dining, nightlife, sports, and tourism attractions
Complete administrative duties like retail transactions, copying, faxing, and printing
Manage scooter and wheelchair rentals
Stay connected via a two-way radio, ensuring seamless communication with management, security, and staff
Work varying schedules, including evenings, weekends, and holidays
Initiate contact with guests within 10 feet, radiating positivity
Offer solutions to guest complaints and concerns and follow up to ensure their absolute satisfaction

Parttime

Executive Administrative Assistant & Guest Ambassador

As Executive Administrative Assistant & Guest Ambassador at The Park Gstaad, A F...

Location

Switzerland , Saanen

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

3+ years executive administrative experience in luxury hospitality
Proven success supporting executives in fast-paced environments
Exceptional organizational skills with attention to detail and discretion
Excellent communication skills (English and German fluency required additional languages advantageous)
Familiarity with luxury service standards
Swiss passport, EU passport, or current Swiss work permit required (Swiss regulations make this mandatory for employment)

Job Responsibility

Provide comprehensive administrative support to General Manager and Executive Committee
Manage executive calendars, correspondence, travel arrangements, and confidential documentation
Greet guests and manage arrival/departure protocols with warmth and precision
Coordinate executive briefings, presentations, and departmental communications
Handle guest correspondence, special requests, and follow-up communications
Support event planning for executive functions, dinners, and owner meetings
Maintain organized filing systems and ensure data privacy compliance
Liaise between executives, guests, and departments for seamless communication

What we offer

Competitive salary and comprehensive benefits
Employee meals and uniform laundry service
Monthly Employee Recognition Program
Global career growth opportunities through Task Forces and Transfers
Employee Travel Program (after 6 months: complimentary stays at Four Seasons worldwide)

Fulltime

Guest Ambassador

Process all guest check-ins, check-outs, room assignments, and room change/late ...

Location

Philippines , San Benito

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

Job Responsibility

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment
activate/reissue room keys
Ensure rates match market codes, document exceptions
Verify/adjust billing for guests
Communicate to appropriate staff when guests are waiting for an available room
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation

Fulltime

Supervisor, Guest Services

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

23.06 - 32.29 USD / Hour

University of Rochester

Expiration Date

Until further notice

Requirements

Associate's degree and 2 years of customer service experience required
Or equivalent combination of education and experience

Job Responsibility

Coordinates activities of Ambassadors, and acts as a first line problem solver and resource to other staff
Monitors and ensures that all Ambassador functions are completed in an accurate, efficient and customer-focused manner
Assists with operational support and personnel-related matters including training, compliance and performance evaluations
Participates in on-call rotation as needed
Manages daily operations, providing day-to-day guidance, instruction and assistance to Ambassador team
Exhibits leadership skills and the ability to set high standards of performance and coach operators to continued success
Fosters a work environment that is responsive and sensitive to the needs of a diverse staff and customer base
Serves as direct supervisor, ensuring proper coverage is maintained at all ambassador posts during evening hours as assigned
Manages operations to ensure adherence to service level standards and company policies/procedures
Reviews, approves and coordinates time off requests and evaluates appropriate coverage to meet service level standards

Fulltime

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