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JLL Logo JLL · Hospitality and Tourism

Guest Services Ambassador

Australia, Melbourne · Job Posted February 21, 2026
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Job Description

The Guest Service Ambassador delivers exceptional front-of-house hospitality, creating outstanding first impressions and seamless guest experiences. This role combines reception duties with event support and facilities management, ensuring all visitors feel genuinely welcomed and enjoy a professional experience.

Job Responsibility

  • Reception & Guest Services – Deliver first-class front-of-house service, manage visitor registrations, and provide concierge support
  • Event & Meeting Support – Coordinate room bookings, assist with event setup, and maintain meeting spaces to high standards
  • Systems & Compliance – Operate visitor management systems and ensure all processes meet Security and Health & Safety protocols
  • Facilities Management – Maintain show-ready reception areas, manage mailroom operations, and support general facilities requests

Requirements

  • Corporate office experience
  • hospitality or retail background advantageous
  • proven exceptional service delivery in fast-paced environments with strong problem-solving abilities
  • highly organised with effective prioritisation, multitasking, and project management capabilities
  • friendly, collaborative team player with willingness to exceed expectations
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