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14forty Logo 14forty · Hospitality and Tourism

Guest Services Ambassador

United Kingdom, London Employment contract · Job Posted March 22, 2026
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Job Description

The Guest Service Ambassador provides exceptional customer service to both internal and external clients, ensuring all guest needs are met. Reporting to the Senior Guest Services Ambassador and Supervisor of Guest Services & Hospitality, this role is the first point of contact for guests, creating a positive first impression.

Job Responsibility

  • Welcome and check-in guests, employees, customers, and partners using the check in system
  • Provide professional and hospitable service by greeting guests with a smile, offering assistance, guiding them through the sign-in process, taking coats and belongings, and offering refreshments as needed
  • Keep guests informed about when they will be collected by their hosts, ensuring clear communication throughout their visit
  • Uphold security by managing the security badge system and ensuring compliance meeting with company policy
  • Ensure the reception desk maintains a minimalistic, clutter-free appearance
  • Keep the waiting area in accordance with global standards and immaculately presented
  • Manage the tidiness of the reception area and cloakroom, ensuring no rubbish is left after guests depart
  • Respond promptly to all incoming emails and voicemails, and follow up as necessary
  • Maintain a strong communication with the team
  • Handle routine and more complex assignments, requiring independent action and with initiative
  • Conduct regular audits where required
  • Assist with the training and onboarding of new hires within the Guest Services team

Requirements

  • Customer Service NVQ Level 3 or equivalent (preferred)
  • Minimum of 3 years of related customer service experience is preferred
  • Intermediate to advanced knowledge of Google Workspace (Docs, Sheets, Slides)
  • Strong customer service orientation with a 'Can Do' attitude
  • Friendly, proactive, and willing to go above and beyond to meet customer needs
  • Ability to prioritise effectively and work in a fast-paced environment
  • Excellent interpersonal and communication skills, with an understanding of confidentiality and diplomacy
  • Strong multitasking, project management, and organisational skills
  • Team player with a positive and proactive attitude

What we offer

  • Exclusive travel and grocery discounts
  • Life assurance and cash rewards
  • Subsidised meals on shift
  • Contributory pension scheme
  • Wellness programs
  • Employee Assistance Program
  • Digital GP services
  • Endless learning and development opportunities
  • WOW Awards for outstanding peers
  • One paid day off annually to support a cause
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