Guest Services Ambassador

• Be the welcoming face of assistance, meeting and greeting guests, and offering answers to their queries
• Operate in the Guest Services Areas, guiding visitors to their desired destinations within and outside the facility
• Provide information about building and event details, amenities, and services
• Provide information about local shopping, dining, nightlife, sports, and tourism attractions
• Complete administrative duties like retail transactions, copying, faxing, and printing
• Manage scooter and wheelchair rentals
• Stay connected via a two-way radio, ensuring seamless communication with management, security, and staff
• Work varying schedules, including evenings, weekends, and holidays
• Initiate contact with guests within 10 feet, radiating positivity
• Offer solutions to guest complaints and concerns and follow up to ensure their absolute satisfaction
• Embrace interacting with large groups or addressing individual guest needs

• At least six months of customer service experience
• Basic computer skills and internet navigation
• Ability to interpret schedules and maps
• Professional appearance
• Strong interpersonal, oral, and written communication skills
• Command of the English language
• Excellent telephone etiquette
• Must have eye/hand coordination and manual dexterity
• Must be able to listen, hear, and respond to guest inquiries
• Ability to distinguish letters, numbers, symbols, and colors
• Must be able to work independently and maintain a positive attitude within a busy environment
• Ability to work effectively with diverse groups of people on all levels
• Must be able to have a good relationship with co-workers, customers, vendors, and visitors to the facility
• Ability to respond politely to all individuals and work well as a collaborator
• Must be self-motivated, and flexible to immediate changes
• Excellent record of dependability and reliability
• Mobility
• Prolonged periods of standing and walking
• Ability to go up and down stairs
• Occasional bending and stooping
• Frequent talking and hearing
• Ability to lift to fifty pounds

Previous POS experience