Guest Services Agent

• Check in guest in an efficient and friendly manner, using guest name whenever possible
• Assure that guest is assigned type of room requested and the correct rate is charged
• Arrange for luggage to be delivered to guest room
• Issue correct keys to the guest
• Check out guest at end of stay
• Ascertain guest satisfaction, collect keys, post late charges and present bill to guest
• Settle bill accurately through credit card or cash transaction
• Maintain a balanced bank assigned by the hotel
• Make change, cash checks, exchange foreign currency
• Reconcile all transactions at the close of each shift
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Resolve customer complaints
• Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
• Respond to all guest requests in an accurate and timely manner
• Interaction with guest will be in person and by phone
• Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests
• Accept reservations, changes and cancellations in the absence of CORE Department Staff
• Answer guest calls and direct them appropriately in the absence of a Hotel Communications Agent
• Ability to quote and be familiar with room and rate availability for current and future dates
• Ability to select and block rooms for arriving guests
• Pre-register individuals or groups as required
• Assist in escorting VIPs and return guests to their rooms as requested
• Ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest inquiries

• Knowledge of Front Desk Operations with good communication skills
• Physical mobility as lifting, walking, bending and moving objects up to 50 lbs
• Speaking, writing and reading English is required
• Positive attitude and willing to learn is must

Access to a robust benefit plan