CrawlJobs Logo
Capital Vacations Logo Capital Vacations · Hospitality and Tourism

Guest Services Agent

United States, Ormond Beach · Job Posted January 19, 2026
Apply Position
Job Link Share

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.

Job Responsibility

  • Efficient and courteous operations of the front desk
  • Checking guests in/out
  • Collect balances, post appropriate room charges, make reservations, make room moves, and stay-over requests
  • Check online travel agents for rental inbound
  • Run reports and correct errors before guest check-in
  • Prepare night audit daily
  • Respond to any online reviews
  • Answer and transfer calls from the switchboard using proper telephone etiquette
  • Answer guest questions about local restaurants and attractions
  • Make courtesy calls and follow-up calls to all guest’s issues
  • Send confirmation letters to owners/guests as needed
  • Make rental calls to notify owners whether their villa has been rented or not
  • Coordinate with all other departments to ensure a smooth response to guest’s requests
  • Process all incoming revenue from all departments daily
  • Open and close the credit card machines and cashier audit reports
  • Balance out cash drawer, process advance deposits when making reservations, and collect money and post transactions from other departments
  • Daily post office and banking runs
  • Perform any other inventory management changes as directed by the supervisor or manager
  • Prepare check-in packets for the upcoming week
  • Order office supplies as needed
  • Enter maintenance and service requests in SPI promptly
  • Block RCI points for unpaid accounts
  • Manage RCI banking, membership changes, and cancellations

Requirements

  • High School Diploma/GED preferred
  • Prior experience in a hospitality or customer service role preferred
  • Computer skills
  • Attention to detail
  • Excellent customer service skills
  • Ability to work under pressure

What we offer

  • Competitive Salary
  • Paid Time Off and Paid Holidays
  • Career Growth
  • Medical/Dental with employer contribution
  • Voluntary Life Insurance, Disability, and Aflac Insurance
  • Company-paid life insurance and long-term disability
  • 401 (k) retirement plan
  • Travel Perks to Resort Locations
  • Company Perks Program
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Discounted Resort Stays
  • Life Insurance
  • Long-Term Disability
  • Professional Development
  • Competitive Compensation
  • Rapid Growth
  • Corporate Discounts
  • Exclusive Member Deals
Capital Vacations - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Guest Services Agent

8 matching positions

Guest Services Agent

As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most importa...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude
Job Responsibility
Job Responsibility
  • Join our Ladies and Gentlemen and support the Guest Services team with general operational tasks
  • Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
  • Assign rooms according to guest requests and preferences whenever possible
  • Handle general hotel enquiries, going above and beyond with each guest experience
  • Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
  • Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings
What we offer
What we offer
  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
  • Parttime
Read More
Arrow Right

Guest Services Agent

Location
Location
Canada , Quebec
Salary
Salary:
27.35 - 30.39 CAD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
  • Disponibilité Complète
  • Bilingue: Français Et Anglais
  • Expérience: 1 An
Job Responsibility
Job Responsibility
  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
  • Secure payment
  • activate/reissue room keys
  • Ensure rates match market codes, document exceptions
  • Verify/adjust billing for guests
  • Communicate to appropriate staff when guests are waiting for an available room
  • Advise guest of messages
  • Clear departures in computer system
  • Coordinate with Housekeeping to track room status and guest concerns
  • File guest paperwork or documentation
What we offer
What we offer
  • Rabais Voyages Mondiaux
  • Programme De Fidélité Assurance Collective
  • Fonds De Pension
  • Fulltime
Read More
Arrow Right

Guest Services Agent

Process all guest check-ins, check-outs, room assignments, and room change/late ...
Location
Location
Thailand
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • None
Job Responsibility
Job Responsibility
  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
  • Secure payment
  • activate/reissue room keys
  • Ensure rates match market codes, document exceptions
  • Verify/adjust billing for guests
  • Communicate to appropriate staff when guests are waiting for an available room
  • Advise guest of messages
  • Clear departures in computer system
  • Coordinate with Housekeeping to track room status and guest concerns
  • File guest paperwork or documentation
  • Fulltime
Read More
Arrow Right

Guest Services Agent

We are currently seeking the creative talent a Full-time Guest Service Agent tha...
Location
Location
Egypt , Cairo
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Solid proficiency in English language in terms of speaking, writing and listening
  • mandatory and active drivers’ license
Job Responsibility
Job Responsibility
  • Assist guests with luggage during arrival & departure
  • make necessary deliveries to & pick up from guest rooms
  • transport guests and hotel packages and parcels
  • seek out opportunities for guest-centric experiences in all outlets of the hotel
What we offer
What we offer
  • Competitive Salary, wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals
  • Comprehensive private medical insurance
  • Dental/disability/life insurance
  • Retirement benefits/pension
  • Fulltime
Read More
Arrow Right

Guest Services Agent

Organize and coordinate group check-in/pre-registration procedures. Sell a room/...
Location
Location
United States , Charlotte
Salary
Salary:
17.00 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Education: High school diploma or G.E.D. equivalent
  • Related Work Experience: At least 1 year of related work experience
  • Supervisory Experience: No supervisory experience
  • License or Certification: None
Job Responsibility
Job Responsibility
  • Organize and coordinate group check-in/pre-registration procedures
  • Sell a room/accommodation to guests without reservations
  • Anticipate sold-out situations, identify how many rooms are over-committed
  • obtain alternative accommodations for guests with reservations
  • Block rooms in the computer, identify designated requirements
  • Perform duplicate reservation checks
  • Run and check daily reports/contingency lists
  • Supply guests with directions and information
  • Answer, record, and process all guest, requests, questions, or concerns
  • follow up to ensure each has been met to guests’ satisfaction
  • Fulltime
Read More
Arrow Right

Guest Services Agent

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best ...
Location
Location
Greece , Vouliagmeni
Salary
Salary:
Not provided
fourseasons.com Logo
Four Seasons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A High School Diploma or equivalent is required
  • Applicants must have a European Passport or legal right to work in Greece
  • Fluency in English is essential
  • Greek is an advantage
  • Previous experience in a similar guest-facing or hospitality role is an advantage
  • Strong communication and interpersonal skills with a guest-first mindset
  • Ability to work in a fast-paced, luxury hospitality environment
  • Physically capable of handling luggage and operational demands of the role
Job Responsibility
Job Responsibility
  • Handle guest arrivals and departures with efficiency, professionalism, and genuine hospitality
  • Manage all luggage handling processes, ensuring safe, accurate, and timely delivery
  • Create a warm and welcoming arrival experience for all guests
  • Provide guests with detailed information about hotel services, facilities, and the surrounding area
  • Assist with guest requests in close coordination with Front Desk and Concierge teams
  • Maintain knowledge of hotel operations, room types, VIP arrivals, and daily activities
  • Ensure accurate handling, storage, and tracking of luggage and guest belongings
  • Deliver items such as messages, mail, packages, and special requests promptly
  • Assist with room moves, rooming, and orientation when required
  • Support valet parking operations and traffic management at hotel entrances
What we offer
What we offer
  • Competitive Salary & Benefits Package
  • Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
  • Ticket Restaurant allowance of €100/month
  • Complimentary nights at Four Seasons Hotels & Resorts worldwide
  • Employee Recognition Program
  • Global Travel opportunities through Task Forces and Transfers
  • Access to Four Seasons global Training & Development programs
  • Fulltime
Read More
Arrow Right

Guest Services Agent

Process all guest check-ins, check-outs, room assignments, and room change/late ...
Location
Location
United States , San Juan Capistrano
Salary
Salary:
29.65 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience
  • No supervisory experience
  • License or Certification: None
Job Responsibility
Job Responsibility
  • Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
  • Secure payment
  • activate/reissue room keys
  • Ensure rates match market codes, document exceptions
  • Verify/adjust billing for guests
  • Communicate to appropriate staff when guests are waiting for an available room
  • Advise guest of messages
  • Clear departures in computer system
  • Coordinate with Housekeeping to track room status and guest concerns
  • File guest paperwork or documentation
  • Fulltime
Read More
Arrow Right

Guest Services Agent

The 55 by Le Mirage is Bayswater’s Premier Boutique Hotel, situated with close c...
Location
Location
United Kingdom , Bayswater
Salary
Salary:
13.52 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You have previous experience within a similar role within a hotel environment
  • The ability to work unsupervised and strong communication skills are key for this role
  • Proactive and dedicated to people, you are always striving to deliver a great service for our guests
  • You embrace our work values & culture, and you are a team-player.
Job Responsibility
Job Responsibility
  • Carry out the minimum of 2 security checks at regular intervals with special emphasis on security, fire and safety
  • Check hotel guests in and out and assist with luggage when required
  • Serve light snacks to company standards
  • Ensure all revenue is correctly charged and monies are securely kept
  • To ensure the total cash takings balance with the Mews settlements report and the receipt sheet and to complete the banking according to the correct procedure
  • Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
  • Actioning of early morning calls at the time specified and to the standards laid down
  • The preparation of Breakfast Service
  • Cleaning of areas as requested, removal of all trays from public areas, bedroom corridors as necessary
  • To attend all relevant training as and when required
What we offer
What we offer
  • Employee and Friends & Family rates across Vertiq Hospitality Hotels
  • Optional free medical healthcare plans
  • Pension Scheme
  • Ongoing career development
  • Continuous Learning & Development opportunities
  • Health Insurance Plan
  • Career Development
Read More
Arrow Right