Guest services agent Job at Four Seasons (Megeve)

Job Description

The Guest Services Agent is performing the duties of Valet, Door and Bell Attendants as well as shuttle driver, and reports directly to the Assistant Guest Services Manager. The Guest Services Agent responds to a wide variety of guest requests by accurately assessing the guest needs and expectations. As an ambassador of the hotel, the Guest Services Agent is also a Guest Relations Agent by being knowledgeable about the hotel facilities and the activities offered to our valued guests.

Job Responsibility

Respond to all guests’ & management enquiries following and adhering to the Four Seasons Standards of service
Create a sense of arrival for resident and non-resident guests by welcoming them to the hotel and safely parking their cars in the garage
Deliver luggage received from Door staff, valet parking, and requests from Front Office
Provide a fond farewell to departing guests at the hotel
Greet all guests and deliver luggage to room upon check-in, provide overview of the hotel, room orientation based off first time or return guest, pick up luggage from room upon departure, moving the luggage to storage of the front drive
Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Review daily movements (arrivals, departure, guests in house itineraries, restaurant reservations etc) to ensure proper handling of Special Attention Guests, VIP Guests and Groups (if applicable)
Receive vehicles from guests and drive to the hotel garage, adhering to all traffic regulations, and speed limits, using caution not to damage the vehicle being driven and other vehicles in the vicinity
Pick up vehicles when requested in a timely manner
Assess any damage to vehicle and clearly notes any damage on claim ticket along with locations of vehicle when parked
Deposit key and ticket in bell closet
Drive hotel cars to both pickup and drop off guests throughout the ski resort to specific drop off points and following speed limits and using caution to yield to pedestrians
Perform errands for guests and the hotel that may require local travel off of the property
Assist in inventory of Long Term Storage and Guest Items
Work harmoniously and professionally with all colleagues and management
Memorise regular guests’ preferences and habits to provide attentive and personalised service
Speak clearly and communicate via radio to other staff members
Communicate to all support departments any necessary information or requests
Assist with overnight Housekeeping deliveries and basic requests
Walk property to collect doorknob hangers from guest rooms for in room dining requests
Audit vehicles parked in garage for front office to post charges nightly

Requirements

1+ years of previous experience in a similar position required
Experience in a luxury hotel/resort preferred
Knowledge of French Alps or Megève and surrounding areas, highly desirable, however not required
Must be flexible with schedule- Able to work weekdays, weekends, holidays, evening/overnight shifts
Reading, writing and oral proficiency in the French language
Oral proficiency in the English language
Clean and Valid Driver’s License required
Ability to multi-task in a high volume and demanding environment
Ability to remain calm during challenging situations
Strong communication and interpersonal skills
Must possess valid French/European work authorisation

Nice to have

Experience in a luxury hotel/resort
Knowledge of French Alps or Megève and surrounding areas

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Guest services agent

Job Description

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Guest services agent

Guest Services Agent

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Guest Services Agent

Guest Services Agent

Guest Services Agent

Guest Services Agent

Guest Services Agent

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