Guest Services Agent, Marriott Bonvoy

Marriott Bonvoy

Location:
China, Shenzhen

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Guest Services Agent at Shenzhen Marriott Hotel Golden Bay responsible for processing guest check-ins, check-outs, and ensuring guest satisfaction. The role involves coordinating with housekeeping, handling payments, and providing excellent customer service.

Job Responsibility:

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
Secure payment
activate/reissue room keys
Ensure rates match market codes, document exceptions
Verify/adjust billing for guests
Communicate to appropriate staff when guests are waiting for an available room
Advise guest of messages
Clear departures in computer system
Coordinate with Housekeeping to track room status and guest concerns
File guest paperwork or documentation
Operate telephone switchboard station
Run and check daily reports, contingency lists, and credit card authorization reports
Supply guests with directions and information
Answer, record, and process all guest calls, requests, questions, or concerns
follow up to ensure each has been met to guests’ satisfaction
Arrange transportation for guests/visitors
Count and secure bank at beginning and end of shift
Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change
Notify Loss Prevention/Security of any reports of theft

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

What we offer:

Training
development
recognition
holistic well-being

Additional Information:

Job Posted:
August 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Guest Services Agent