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Four Seasons Logo Four Seasons · Hospitality and Tourism

Guest Services Agent

United States of America, New York Employment contract 30.00 - 38.00 USD / Hour · Job Posted July 04, 2026
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Job Description

The Four Seasons Hotel New York Downtown is looking for a Guest Services Agent who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Guest Services Agent you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel. This position reports to the Front Office Manager. Work authorization for the location is required.

Job Responsibility

  • Check in hotel guests efficiently and friendly
  • Assure guest is assigned type of room requested and correct rate
  • Arrange luggage delivery
  • Issue correct keys
  • Check out guest at end of stay
  • Ascertain guest satisfaction, collect keys, post late charges, present bill
  • Settle bill accurately via credit card or cash
  • Maintain balanced bank assigned by hotel
  • Make change, cash checks, exchange foreign currency
  • Reconcile all transactions at close of each shift
  • Handle guest interactions with highest hospitality and professionalism
  • Accommodate special requests
  • Resolve customer complaints
  • Assist customers with inquiries about hotel services, hours, key personnel, events, directions
  • Respond to guest requests accurately and timely in person and by phone
  • Use computer systems to check guests in/out, run daily reports, select and block rooms
  • Accept reservations, changes and cancellations in absence of CORE staff
  • Answer guest calls and direct appropriately in absence of Hotel Communications Agent
  • Quote and be familiar with room and rate availability
  • Select and block rooms for arriving guests
  • Pre-register individuals or groups
  • Assist in escorting VIPs and return guests to rooms
  • Work closely with Concierge staff to coordinate guest luggage handling and follow up on guest inquiries

Requirements

  • Knowledge of Front Desk Operations
  • Good communication skills
  • Physical mobility as lifting, walking, bending and moving objects up to 50 lbs
  • Speaking, writing and reading English
  • Positive attitude and willing to learn
  • Flexible schedule and ability to work all shifts (Mornings, Evenings, Overnights), weekends and holidays
  • Work authorization for the location is required

What we offer

  • Be part of a cohesive team with opportunities to build a successful career with global potential
  • Access to a robust benefit plan
  • Opportunity to engage in diverse and challenging work
  • Derive a sense of pride in work well done
  • Be recognized for excellence
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