Guest Services Agent Jobs

Guest Services Agent

Batard

Location:
Australia

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

About Lucas Collective: Formerly Lucas Restaurants, Lucas Collective is home to Australia’s most beloved and acclaimed restaurants, including Chin Chin, Maison Bâtard, Kisumé, Hawker Hall, Baby Pizza, Yakimono, Society and Grill Americano. Australian in our approach and unbound by dining traditions, we create venues and experiences to be shared with others. About the Opportunity: Ensure a seamless booking experience for all guests across our restaurants. You will answer inbound calls and emails for reservation bookings, respond to general enquiries, manage guest feedback, and troubleshoot guest problems. Working with Lucas Collective: We exist to see our team succeed. Ongoing training, continuous development, and opportunities for growth are the elements we focus on providing each and every individual in our ever-growing team. Hospitality from the heart and respect for all defines our guiding values - we call it Lucas Collective.

Job Responsibility:

Ensure a seamless booking experience for all guests across our restaurants
Answer inbound calls and emails for reservation bookings
Respond to general enquiries
Manage guest feedback
Troubleshoot guest problems

Requirements:

Customer service experience within the Hospitality Industry is an advantage
Call Centre experience is highly regarded
Excellent written and verbal communication
Knowledge retention with the ability to learn and memorise information consistently
Attention to detail and ability to proactively clarify information
Able to multi-task and manage time effectively
Resilient and able to stay calm under pressure and consistently project a warm and friendly persona
Proficiency in Microsoft Office suite
Ability to quickly navigate through multiple screens using varied computer programs and systems
Availability to work a rotating roster, including weekends, public holidays, opening and closing shifts

What we offer:

Competitive salaries
Generous discounts in our venues
Development opportunities to support and grow your career
Ongoing training
Continuous development
Opportunities for growth

Additional Information:

Job Posted:
December 06, 2025

Work Type:

On-site work

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