Guest Services Agent

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests
• Welcome each guest to our hotel
• Open their door as you welcome them to the resort/hotel if arriving by motor vehicle
• Escorting and orienting the guest to the front desk for check-in
• Park and retrieve guests vehicles as requested
• Escort the guests and their luggage to their room
• Explain our amenities and fun facts they should know about our hotel
• Work together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests
• Assist lobby attendant in keeping entrance area clean and organized
• This position will be cross-trained to work Night Audit (11pm - 7am) to assist when needed
• "Be the difference" with all guest and employees and do more than just “the norm"

• At least one year in a customer service role with high guest interaction
• A Valid drivers license with no major infractions for 6 months
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends, overnight, and holidays

Hospitality industry experience is a plus

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays
• Ongoing training and development opportunities