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Pyramid Global Hospitality Logo Pyramid Global Hospitality · Hospitality and Tourism

Guest Services Agent

United States, Miami 15.00 USD / Hour · Job Posted March 10, 2026
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Job Description

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

Job Responsibility

  • Provide exceptional customer service by being engaging and taking sincere interest
  • Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel
  • If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
  • You will be escorting and orienting the guest to the front desk for check-in
  • You will park and retrieve guests vehicles as requested
  • Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel
  • You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests
  • Assist lobby attendant in keeping entrance area clean and organized
  • "Be the difference" with all guest and employees and do more than just “the norm"

Requirements

  • At least one year in a customer service role with high guest interaction
  • Knowledge of Opera
  • Ability to solve problems when they arise
  • Ability to work in a team environment is a must
  • Pleasant and helpful personality
  • Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Excellent verbal communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift
  • Must be available to work various shifts including weekends and holidays

What we offer

  • Comprehensive health insurance
  • Retirement plans
  • Paid time off
  • On-site wellness programs
  • Local discounts
  • Employee rates on hotel stays
  • 401k with a company match
  • Lucrative bonus programs
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