Guest Services Agent, Service Express Job at Marriott Bonvoy

Service Express Agent

Answer, record, and process all guest requests, questions, or concerns via telep...

Location

Canada , Vancouver

Salary:

26.06 CAD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information

Fulltime

Service Express Agent Intern

The aim of these internships is to foster students’ professional development and...

Location

Malta

Salary:

835.00 EUR / Month

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Currently following a Diploma/Degree in a Hospitality Management School or equivalent
Positive attitude and passion for the hospitality industry
Good interpersonal and communication skills
Fluency in spoken English
Good team player
Ideally, interns need to be available for a minimum of four to five months, during the months of May and October

Job Responsibility

Answers and directs all telephone calls
Handles guests' requests in a professional manner
Provides maximum customer satisfaction

What we offer

On the job and classroom training
Possibility to stay in a shared room in students' accommodation on hotel grounds
Access to common kitchen, living and laundry areas
Extra hours worked over and above the standard 40 hour week will be paid extra at a higher rate

Fulltime

Front Desk Agent

As a Front Desk Agent, your primary responsibility will be to warmly welcome gue...

Location

United States

Salary:

26.67 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Job Responsibility

Warmly welcome guests upon their arrival with genuine hospitality
Maintain a positive demeanor and communicate clearly, ensuring that you understand their needs and respond promptly and accurately
Provide information about hotel amenities, local attractions, and outlet hours
Efficiently manage the registration process, involving inputting and retrieving guest information from our computer system
Verify details such as the number of guests and room rates, while also promoting Crescent and brand-specific marketing initiatives
Make thoughtful room assignments based on guest preferences
Code electronic keys and confirm room details nonverbally
Prepare welcome folders containing essential items like room keys, certificates, coupons, and refreshment center keys
At check-out, close out guest accounts promptly
In situations where guests express dissatisfaction, negotiate compromises, which could include authorizing revenue allowances

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Hotel Discount
Tuition Assistance Benefit

Fulltime

Lead Cannabis Budtender

Location

United States , Worcester

Salary:

22.00 - 23.00 USD / Hour

Bud's Goods

Expiration Date

Until further notice

Requirements

Detail Focused with Ability to Prioritize Tasks to Achieve Maximum Efficiency
Ability to provide guidance and insight to Sales Associates
Sales Etiquette that Makes All Guests Feel Like VIP's
Solution Focused and Feels Ownership of Their Duties
Ability to Connect with a Diverse Population
Strong Communication Skills Across All Platforms
Strong Math Skills--Ability to Think on One's Feet
Consistent Cash Handling Skills
Strong Interpersonal Skills
Strong Competency in Microsoft Office Applications

Job Responsibility

Acting as a Key Holder and Following the Basic Opening or Closing Procedures in the Absence of, or to assist, a Manager
Structuring the Shift and Communicating Directions to Sales Agents
Reviewing all Sales Associate transactions to ensure transaction accuracy including correct product, quantity, and charges
Acting as the Manager on Duty as Described in Security and Emergency Procedures
Dispensing Cannabis and Cannabis Products Following Strict Guidelines to Remain in Compliance with CCC Regulations at All Times
Becoming Well-Versed in Metrc and in Using a Point of Sale to Complete Transactions
Having an Advanced Expressive Knowledge of Cannabis and Cannabis Products and All the Different Consumption Methods and Storage Requirements of All Products on the Menu
Accurately Making Change for Guests and Following Money Handling Protocols to Manage a Cash Till and POS station
Providing Upbeat and Charming Yet Efficient Assistance to Guests on the Sales Floor to Help Maintain the Flow of Guests While Providing Optimal Guest Service
Keeping the Sales Floor Clean and Organized

Fulltime

Front Desk Agent

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States

Salary:

26.67 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Team Player: Works well as a member of a group (Required)
Enthusiastic: Shows intense and eager enjoyment and interest (Required)
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals (Required)
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization (Required)

Job Responsibility

Warmly welcome guests upon their arrival with genuine hospitality
Maintain a positive demeanor and communicate clearly, ensuring understanding of guest needs and responding promptly and accurately
Provide information about hotel amenities, local attractions, and outlet hours
Efficiently manage the registration process, inputting and retrieving guest information from our computer system
Verify details such as the number of guests and room rates
Promote Crescent and brand-specific marketing initiatives
Make thoughtful room assignments based on guest preferences
Code electronic keys and confirm room details
Prepare welcome folders containing essential items like room keys, certificates, coupons, and refreshment center keys
At check-out, close out guest accounts promptly

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Hotel Discount
Tuition Assistance Benefit

Fulltime

Front Office Manager

The Front Office Manager is responsible for the daily operation of the front des...

Location

United States , New Orleans

Salary:

45000.00 USD / Year

Marriott Bonvoy

Expiration Date

July 18, 2026

Requirements

Minimum 2 years of front office supervisory or management experience in a Marriott-branded hotel
Working knowledge of Marriott systems (MARSHA, FOSSE or Opera Cloud, Empower GXP, MGS)
Proven track record of meeting or exceeding GSS, Bonvoy enrollment, and intent-to-recommend targets
High school diploma or GED required
Strong leadership, conflict resolution, and team development skills
Ability to work a flexible schedule including nights, weekends, holidays, and on-call coverage
Proficiency with Microsoft Office (Outlook, Excel, Word)

Job Responsibility

Oversee day-to-day front desk operations including check-in/check-out, reservations, guest requests, room assignments, and night audit oversight
Supervise, schedule, train, and coach front desk agents and night auditors
conduct performance reviews and corrective action as needed
Ensure full compliance with Marriott brand standards (BSA audits, LSOP/SOP adherence, brand identity guidelines for City Express)
Operate and train staff on Marriott systems: MARSHA, FOSSE or Opera Cloud (depending on property), Empower GXP, MGS, mLearning, and Marriott Bonvoy enrollment platforms
Drive Marriott Bonvoy enrollment goals and elite member recognition standards
Monitor and respond to guest feedback through GuestVoice/Medallia
resolve guest complaints in real time and follow up on service recovery
Partner with Housekeeping and Engineering to coordinate room readiness, OOO/OOS inventory, and maintenance issues
Manage front office budget line items: labor cost, supplies, and complimentary item usage

What we offer

401(k) with match
PTO

Fulltime

Front Desk Agent

At Crescent Hotels & Resorts, we are a team of hospitality professionals that ar...

Location

United States

Salary:

26.67 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Behaviors: Team Player: Works well as a member of a group (Required)
Enthusiastic: Shows intense and eager enjoyment and interest (Required)
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
Dedicated: Devoted to a task or purpose with loyalty or integrity (Required)
Motivations: Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals (Required)
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization (Required)

Job Responsibility

Warmly welcome guests upon their arrival with genuine hospitality
Maintain a positive demeanor and communicate clearly, ensuring that you understand their needs and respond promptly and accurately
Provide information about hotel amenities, local attractions, and outlet hours
Efficiently manage the registration process, involving inputting and retrieving guest information from our computer system
Verify details such as the number of guests and room rates, while also promoting Crescent and brand-specific marketing initiatives
Make thoughtful room assignments based on guest preferences
Code electronic keys and confirm room details nonverbally
Prepare welcome folders containing essential items like room keys, certificates, coupons, and refreshment center keys
At check-out, close out guest accounts promptly
In situations where guests express dissatisfaction, negotiate compromises, which could include authorizing revenue allowances

What we offer

Highly competitive wages
An exceptional benefit plan for eligible associates & your family members
RSP/401K matching program for eligible associates
Flexible scheduling to allow you to focus on what is important to you
Discounts with our Crescent managed properties in North America for you & your family members
Marriott Hotel Discount
Tuition Assistance Benefit

Fulltime

Lead Cannabis Budtender

Location

USA , Worcester

Salary:

22.00 - 23.00 USD / Hour

Bud's Goods

Expiration Date

Until further notice

Requirements

Detail Focused with Ability to Prioritize Tasks to Achieve Maximum Efficiency
Ability to provide guidance and insight to Sales Associates
Sales Etiquette that Makes All Guests Feel Like VIP's
Solution Focused and Feels Ownership of Their Duties
Ability to Connect with a Diverse Population
Strong Communication Skills Across All Platforms
Strong Math Skills--Ability to Think on One's Feet
Consistent Cash Handling Skills
Strong Interpersonal Skills
Strong Competency in Microsoft Office Applications

Job Responsibility

Acting as a Key Holder and Following the Basic Opening or Closing Procedures in the Absence of, or to assist, a Manager.
Structuring the Shift and Communicating Directions to Sales Agents
Reviewing all Sales Associate transactions to ensure transaction accuracy including correct product, quantity, and charges.
Acting as the Manager on Duty as Described in Security and Emergency Procedures
Dispensing Cannabis and Cannabis Products Following Strict Guidelines to Remain in Compliance with CCC Regulations at All Times
Becoming Well-Versed in Metrc and in Using a Point of Sale to Complete Transactions
Having an Advanced Expressive Knowledge of Cannabis and Cannabis Products and All the Different Consumption Methods and Storage Requirements of All Products on the Menu
Accurately Making Change for Guests and Following Money Handling Protocols to Manage a Cash Till and POS station
Providing Upbeat and Charming Yet Efficient Assistance to Guests on the Sales Floor to Help Maintain the Flow of Guests While Providing Optimal Guest Service
Keeping the Sales Floor Clean and Organized

Fulltime

Select Country

Guest Services Agent, Service Express

Job Description

Job Responsibility

Requirements

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