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Hecate Strait Employment Development Society Logo Hecate Strait Employment Development Society · Hospitality and Tourism

Guest Services Agent / Front Desk Agent

Canada, Prince Rupert 18.54 CAD / Hour · Job Posted February 23, 2026
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Job Description

At Prestige Hotels & Resorts, we love our communities. We have 19 hotels in 14 beautiful destinations in British Columbia. We work to make our guests happy and build strong bonds with the local people and places. We care about our guests, our team, and our communities. We support local projects, celebrate each region’s unique qualities, and provide a workplace where people can grow and make a difference. If you care about hospitality and community, we would love to have you join us. Whether you are starting out or looking to advance your career, Prestige offers a supportive environment with opportunities to grow.

Job Responsibility

  • Register arriving guests and assign rooms
  • Resolve complaints and claims
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Process guests’ departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Requirements

  • Secondary (high) school graduation certificate
  • Will train

Nice to have

  • Attention to detail
  • Standing for extended periods
  • Work under pressure
  • Client focus
  • Excellent oral communication
  • Flexibility
  • Judgement
  • Reliability
  • Team player
  • Resourcefulness

What we offer

Health care plan

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