Guest Services Agent/Doorman Job at Four Seasons (Taormina)

Job Description

Reporting into the Front of House Manager, you will be responsible for guest transport, greeting guests and assisting guests with their luggage during arrival and departure, managing errands including deliveries and collections from guest rooms during their stay, managing the transport of hotel packages and parcels, ensuring a high level of cleanliness in the lobby and luggage storage room, assisting guests at the Concierge Desk, and responding to a wide variety of guest requests, adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence.

Job Responsibility

Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel
Assists guests descending from cars
Issues appropriate valet parking ticket to guests who want car parked
Gives verbal greeting to guests arriving on foot
Opens hotel doors for all guests
Unloads guest luggage from car, tags it and issues claim tickets to the guest
Directs hotel guests to the Front Desk for check-in
Transfers luggage to the Bell Staff
Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars
Provides guests with directions, recommendations, and information about the city and its attractions
Hails taxis as needed
Loads luggage in car for departing guests

Requirements

Guest Services and Luggage Porter experience in luxury hospitality operations
Excellent Italian and English communications skills (verbal and written)
A natural talent for ensuring our guests feel at home, have excellent interpersonal and relationship-building skills, and an exceptional eye for detail
Highest level of integrity, an eye for detail and a collaborative nature
Must possess the legal right to work in Italy
Must have a flexible schedule and work also on weekends and holidays

What we offer

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential

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Guest Services Agent/Doorman

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