Guest Services Agent/Doorman

Reporting into the Front of House Manager, you will be responsible for guest transport, greeting guests and assisting guests with their luggage during arrival and departure, managing errands including deliveries and collections from guest rooms during their stay, managing the transport of hotel packages and parcels, ensuring a high level of cleanliness in the lobby and luggage storage room, assisting guests at the Concierge Desk, and responding to a wide variety of guest requests, adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence.