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Guest Services Advisor

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Butlin's

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Location:
United Kingdom , Skegness

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Team Member role working in accommodation cleaning and Guest Services to provide guests with a fantastic holiday experience at Butlin's.

Job Responsibility:

  • Work across different teams on resort to support guests and provide a fantastic experience
  • Work Monday and Fridays cleaning accommodation (changing beds, cleaning and disinfecting bathrooms, hoovering, maintaining floors, cleaning and dusting furniture and fittings, cleaning kitchens and living areas, cleaning toilets and changing rooms)
  • Heavy lifting and going up and down stairs with cleaning equipment
  • Work in Guest Services Team for remaining hours
  • Answer calls and help guests get things back on track when problems arise
  • Use empathy and problem solving skills to understand what has gone wrong
  • Log jobs & feedback and follow up with the guest
  • Become an expert on everything needed to ensure every guest has the best time

Requirements:

  • Experience of working with customers or guests over the phone or in person
  • Empathy and listening skills
  • Confident in engaging conversations in a great tone of voice
  • Fast accurate typing skills
  • Comfortable working on a computer
  • Ability to get stuck in and learn quickly
  • Proficient telephone manner
  • Excellent customer service and communication skills
  • Confidence at offering solutions to guests
What we offer:
  • Fantastic cleaning program for new starters to provide all the training needed
  • Support every step of the way

Additional Information:

Job Posted:
December 06, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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